Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Barista
Rocio Diaz

Rocio Diaz

Lacey ,Washington

Summary

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

5
5
years of professional experience

Work History

BARISTA

Java café
05.2023 - 09.2024
  • Crafted specialty beverages by brewing espresso and incorporating syrups and steamed milk.
  • Prepared food items by wrapping, labeling, and dating for sale.
  • Demonstrated expertise in handling diverse brewing equipment including grinders, blenders, and espresso machines.
  • Handled cashier responsibilities
  • Enhanced efficiency by performing essential opening and closing tasks.
  • Delivered outstanding customer service through proactive anticipation of needs.
  • Provided exceptional customer service to enhance company's cultural values.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and safeguarding company assets.

CASHIER

AAFES
08.2021 - 09.2022
  • Managed financial duties by balancing registers and counting money at start and end of shifts.
  • Sustained cleanliness in checkout area by routinely cleaning counters, shelves, and windows.
  • Handled cash register operations and processed transactions efficiently.
  • Implemented store regulations to safeguard company assets.
  • Supplied product insights and handled inquiries to aid customers.
  • Ensured compliance with safety procedures in financial transactions.
  • Maintained store appearance by systematically restocking displays.
  • Enhanced customer satisfaction by offering friendly greetings and assistance.
  • Kept up-to-date on new products, services, promotions, and pricing structures.

ASSISTANT MANAGER

Family dollar
05.2019 - 07.2021
  • Oversaw store operations by coordinating staff schedules and task assignments.
  • Coordinated orders, expenditures, and sales to ensure budget and revenue objectives were met.
  • Addressed customer issues and processed refunds to enhance satisfaction.
  • Managed disciplinary actions and terminations in compliance with company guidelines.
  • Organized holiday promotions to increase customer engagement.
  • Coordinated weekly team gatherings to analyze project developments, share policy updates, and drive employees toward goal attainment.
  • Addressed customer complaints promptly and efficiently.
  • Compiled reports on customer and employee incidents for supervisory review.
  • Guided junior staff members through challenging situations.

Education

HIGH SCHOOL DIPLOMA - undefined

Bachillerato plantel 2
Chihuahua, Chihuahua
06.2017

Skills

  • Customer service excellence
  • Problem-solving skills
  • Strong work ethic
  • Friendly and outgoing
  • Team player

LANGUAGES

Spanish Fluent
English Fluent

Timeline

BARISTA

Java café
05.2023 - 09.2024

CASHIER

AAFES
08.2021 - 09.2022

ASSISTANT MANAGER

Family dollar
05.2019 - 07.2021

HIGH SCHOOL DIPLOMA - undefined

Bachillerato plantel 2

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