Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rocio Dimas

Houston,TX

Summary

Experience customer service representative with excellent client and project management skills. action - oriented with a strong ability to communicate with technology, management, and diverse patients. My areas of expertise include but are not limited too: Costumer service, medical assistant, clerical duties, data entry, billing, problem solving, and general office functions. I would like to utilize my extensive experience as a patient service representative within a challenging new office setting.

Overview

13
13
years of professional experience

Work History

Sr. Scheduler

Houston Methodist Transplant Unit
Houston, TX
09.2024 - Current
  • Received and processed patient scheduling requests in a timely manner.
  • Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
  • Verified insurance information for all new patients prior to scheduling visits.
  • Provided support to clinical staff by answering questions regarding patient scheduling matters.
  • Created and maintained accurate patient appointment records.
  • Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Instructed patients regarding how to prepare for appointments.
  • Coordinated appointments with customers and staff members according to availability.

Surgery Scheduling Coordinator

Prime Orthopedics
Houston, TX
11.2023 - 09.2024
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Prepared detailed summaries outlining expected costs associated with various surgical procedures.
  • Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
  • Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
  • Communicated with insurance companies to determine coverage for specific procedures.
  • Answered phone calls from prospective patients seeking information about surgical options available at the facility.
  • Scheduled follow-up appointments as designated by physician.

Bilingual Customer Service Representative

Debakey Cardiology Associates
Houston, TX
08.2021 - 07.2023
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Offered a warm welcome to arriving patients, effectively directing them to their designated destinations.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Responded promptly to emails from patients regarding appointment changes, or cancellations.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Maintained a clean and organized reception area.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Provided customer service by answering patient questions, and addressing concerns.
  • Inputted patient demographic data into the electronic health record system.
  • Performed administrative duties such as filing, faxing, photocopying.

Call Center Representative

Methodist Urology Associates
Houston, TX
07.2019 - 08.2021
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Provided medical advice over the phone according to established protocols.
  • Verified insurance eligibility for patients prior to scheduling appointments or procedures.
  • Utilized various software systems such as EMRs, CRMs, and databases effectively.
  • Managed incoming calls and scheduled appointments for patients.
  • Educated patients on proper use of medications, treatments, and follow-up care instructions.
  • Entered patient data into electronic health records accurately and efficiently.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.

Bilingual Customer Service Representative

Memorial Mri & Diagnostic
Houston, TX
05.2015 - 10.2017
  • Reviewed physician orders to ensure accuracy before scheduling appointments; identified discrepancies between order entry and actual physician order.
  • Informed patients of preparation requirements needed prior to their scheduled appointments; provided instructions as necessary.
  • Ensured compliance with HIPAA regulations by keeping all patient information confidential.
  • Answered phone calls promptly, addressed inquiries appropriately, directed callers to appropriate personnel when needed.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Certified Medical Assistant

Texas Pain Consultants
Houston, TX
06.2014 - 05.2015
  • Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Processed payments from patients accurately using cash registers or computerized systems.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.

Certified Medical Assistant

Pain & Health Neurocenter
Houston, TX
04.2013 - 06.2014
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Assisted back office patient processes to reduce office wait times.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Positioned patients properly during examination or treatment for comfort and safety.

Certified Medical Assistant

Hilcroft Medical Clinic
Houston, TX
10.2012 - 04.2013
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.

Certified Medical Assistant

Natural Womens Care
Houston, TX
06.2012 - 10.2012
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Organized patient charts before each day's clinic sessions began.

Education

Medical Assistant -

The College of Health Care Professions
Houston, TX
12-2011

High School Diploma -

Winfern High School
Houston, TX
12-2010

Skills

  • Calendar Management
  • HIPAA Compliance
  • Insurance Verification
  • Maintaining confidentiality
  • Payment Collection
  • Office Administration
  • Verifying insurance
  • Office workflow support
  • Medical Terminology
  • Data Entry
  • Adaptability
  • Professional Demeanor
  • Multitasking
  • Problem-solving abilities
  • Office Coordination
  • Schedule Coordination
  • Schedule Loop recorders placements
  • Schedule in office procedures (stress test, echocardiograms)

Languages

Spanish
Professional

References

References available upon request.

Timeline

Sr. Scheduler

Houston Methodist Transplant Unit
09.2024 - Current

Surgery Scheduling Coordinator

Prime Orthopedics
11.2023 - 09.2024

Bilingual Customer Service Representative

Debakey Cardiology Associates
08.2021 - 07.2023

Call Center Representative

Methodist Urology Associates
07.2019 - 08.2021

Bilingual Customer Service Representative

Memorial Mri & Diagnostic
05.2015 - 10.2017

Certified Medical Assistant

Texas Pain Consultants
06.2014 - 05.2015

Certified Medical Assistant

Pain & Health Neurocenter
04.2013 - 06.2014

Certified Medical Assistant

Hilcroft Medical Clinic
10.2012 - 04.2013

Certified Medical Assistant

Natural Womens Care
06.2012 - 10.2012

Medical Assistant -

The College of Health Care Professions

High School Diploma -

Winfern High School

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Rocio Dimas