Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rocio Echeverria

DUNDEE

Summary

Dynamic sales leader with proven expertise at Roadrunnersports, excelling in customer service and sales analysis. Adept at training teams and enhancing operational efficiency, I consistently drive results through strategic financial reporting and effective team leadership. Recognized for resolving customer issues swiftly while maintaining professionalism in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Sales Lead Keyholder

Roadrunnersports
Tualatin
05.2023 - 03.2025
  • Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Processed payments using various methods such as credit cards or cash transactions.
  • Created monthly reports for management regarding sales performance and customer feedback.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained a neat, organized, and clean work area throughout the shift.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.

Bookkeeper

LLC
Newberg
04.2022 - 05.2023
  • Maintained and reconciled general ledger accounts.
  • Generated invoices for clients and tracked payments received from customers.
  • Managed accounts payable and receivable, improving cash flow management.
  • Handled bi-weekly payroll services for company employees.
  • Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
  • Updated and maintained depreciation, amortization, and prepayment schedules.
  • Managed all maintenance requests from tenants in a timely manner.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

Manager of Operations

LLCP
Dundee
04.2021 - 05.2023
  • Developed and maintained operational policies and procedures.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained records of service requests from clients regarding specific cleaning requirements.

Education

Associate of Business Administration -

Southern New Hampshire University
Hooksett, NH
10-2024

High School Diploma -

Newberg High School
Newberg, OR
06-2018

Skills

  • Customer service
  • Sales analysis
  • Invoice management
  • Team leadership
  • Financial reporting
  • Employee training
  • Cash drawer management
  • Time management abilities

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Lead Keyholder

Roadrunnersports
05.2023 - 03.2025

Bookkeeper

LLC
04.2022 - 05.2023

Manager of Operations

LLCP
04.2021 - 05.2023

Associate of Business Administration -

Southern New Hampshire University

High School Diploma -

Newberg High School

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