Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocio Estevez

The Bronx,NY

Summary

Seasoned retail management professional with a proven track record at ShopRite and Fairway Supermarket, enhancing store profitability and customer satisfaction through strategic planning and staff management. Excelled in stock management and team leadership, achieving significant improvements in store operations and sales strategies. Demonstrates a strong ability to analyze financial data and lead teams to exceed performance goals.

Overview

19
19
years of professional experience

Work History

Non/Perishable Assistant Store Manager

Fairway Supermarket
Manhattan, NY
10.2024 - Current
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Formed and sustained strategic relationships with clients.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Delegated work to staff, setting priorities and goals.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintained inventory by checking merchandise to determine levels.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Perishables Assistant Store Manager

ShopRite
Pelham, NY
03.2023 - 09.2024
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Communicated effectively with team members regarding stock availability and order status.
  • Maintained department records on team member performance, sales and customer service.
  • Managed employees by performing training, development and workflow planning tasks.
  • Provided customers with assistance in locating desired products within the perishable section of the store.

Costumer Services Manager

ShopRite
Pelham, NY
07.2022 - 02.2023
  • Conducted research and reviewed findings to solve customer issues.
  • Analyzed business performance data and forecasted business results for upper management.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Recruited and trained new employees to meet job requirements.
  • Provided guidance and support to customer service representatives.
  • Evaluated employee job performance and motivated staff to improve productivity.

Scanning/CGO/Bookeeper/Office Manager

Fairway Supermarket
Pelham, NY
11.2021 - 06.2022
  • Assisted in developing budgets for departmental expenses.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Reviewed files and records to obtain information and respond to requests.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office budget to handle inventory, postage and vendor services.

Haha/Non Food Manager

Fairway Supermarket
Pelham, NY
01.2021 - 10.2021
  • Monitored stock levels and ordered additional supplies as needed.
  • Performed daily audits of merchandise displays to ensure accuracy of pricing information.
  • Analyzed data from point-of-sale systems to determine areas where sales could be increased.

Front End Manager

Fairway Supermarket
Stanford, CT
07.2018 - 12.2020
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.

Front End Assistant

Fairway Supermarket
Pelham, NY
12.2011 - 06.2018
  • Answered customer questions and provided store information.
  • Participated in team meetings to discuss progress on projects and goals.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Helped customers find specific products, answered questions, and offered product advice.

Front End Supervisor

Fairway Supermarket
Manhattan, NY
11.2008 - 11.2011
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Managed daily operations, client relations and IT.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Cashier

Fairway Supermarket
Manhattan, NY
03.2006 - 10.2008
  • Greeted customers promptly and responded to questions.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Followed company security procedures for handling large sums of money.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Issued receipts, refunds, credits or change due to customers.

Education

GED -

Universidad Autonoma De Santo Domingo
Dominican Republic
09-2002

Skills

  • Stock management
  • Sales strategies
  • Customer service and engagement
  • Scheduling coordination
  • Strategic planning
  • Goals and performance
  • Staff supervision
  • Staff management
  • Store organization
  • POS systems operations
  • Database management
  • Incident reports
  • Quickbooks
  • Staff scheduling
  • Team management
  • Store opening and closing

Timeline

Non/Perishable Assistant Store Manager

Fairway Supermarket
10.2024 - Current

Perishables Assistant Store Manager

ShopRite
03.2023 - 09.2024

Costumer Services Manager

ShopRite
07.2022 - 02.2023

Scanning/CGO/Bookeeper/Office Manager

Fairway Supermarket
11.2021 - 06.2022

Haha/Non Food Manager

Fairway Supermarket
01.2021 - 10.2021

Front End Manager

Fairway Supermarket
07.2018 - 12.2020

Front End Assistant

Fairway Supermarket
12.2011 - 06.2018

Front End Supervisor

Fairway Supermarket
11.2008 - 11.2011

Cashier

Fairway Supermarket
03.2006 - 10.2008

GED -

Universidad Autonoma De Santo Domingo

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Rocio Estevez