Rocio Garcia
Ontario,CA
Summary
Seasoned Property Management professional with a proven track record at Clarion Management Inc, excelling in tenant relations and financial budgeting. Demonstrates leadership and outstanding customer service, ensuring high occupancy rates and optimal operational efficiency. Fluent in English and Spanish, adept at lease administration and negotiation, consistently achieving goals with a keen eye on budget management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Clarion Management INC
Colton, California
02.2025 - Current
- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing
- Fully implement and enforce all policies and procedures as outlined in the Policy and Procedures Manual and inform/train staff on any revisions in a timely manner
- Oversee all accounting transactions
- Manage cash accounts, pay vendors as directed by Regional Manager and owner, maintain accurate bookkeeping at all times
- Assist in budget preparation as well as maintaining expenses within the budget guidelines
- Assist in financial preparation as well as coding and approving invoices for completion and quality
- Ensure that all monies are collected and posted and deposited daily
- Assure that all vendors are on the approved vendor list and are compliant
- Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents
- Hire, train, motivate and supervise all on-site staff to achieve operational goals assigned to the property
- Responsible for office operations, quality curb appeal, office, and model cleanliness
- Conduct market surveys as required and create, implement marketing plans for ongoing success and high occupancy of community
- Oversee lease renewal program for maximum retention
- Listen to resident requests, concerns, and comments and solve or escalate to the Community Manager
- Initiate and implement all policies and procedures while maintaining excellent staff and resident communication
- Walk all rent readies as well as the property on a regular basis ensuring that it is well maintained
- Review and approve all leasing application files; enforce Community Qualifying Criteria in a fair and consistent manner for all leasing applicants
- Must maintain all records in a complete and organized manner as described throughout the Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
- The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager
- It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise
- Assist with any other duties as specifically requested by the Regional Manager and/or Upper Management
Community Manager
Clarion Management Inc
Ontario, California
01.2023 - 01.2025
- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing
- Fully implement and enforce all policies and procedures as outlined in the Policy and Procedures Manual and inform/train staff on any revisions in a timely manner
- Oversee all accounting transactions
- Manage cash accounts, pay vendors as directed by Regional Manager and owner, maintain accurate bookkeeping at all times
- Assist in budget preparation as well as maintaining expenses within the budget guidelines
- Assist in financial preparation as well as coding and approving invoices for completion and quality
- Ensure that all monies are collected and posted and deposited daily
- Assure that all vendors are on the approved vendor list and are compliant
- Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents
- Hire, train, motivate and supervise all on-site staff to achieve operational goals assigned to the property
- Responsible for office operations, quality curb appeal, office, and model cleanliness
- Conduct market surveys as required and create, implement marketing plans for ongoing success and high occupancy of community
- Oversee lease renewal program for maximum retention
- Listen to resident requests, concerns, and comments and solve or escalate to the Community Manager
- Initiate and implement all policies and procedures while maintaining excellent staff and resident communication
- Walk all rent readies as well as the property on a regular basis ensuring that it is well maintained
- Review and approve all leasing application files; enforce Community Qualifying Criteria in a fair and consistent manner for all leasing applicants
- Must maintain all records in a complete and organized manner as described throughout the Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
- The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager
- It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise
- Assist with any other duties as specifically requested by the Regional Manager and/or Upper Management
Multi-site Assistant Manager
Clarion Management Inc
Ontario, California
05.2022 - 12.2022
- Process payments and obtain primary financial data for property accounting records
- Prepare and deliver notices to residents
- Prepare 3/30 notice post and mail
- Provide exceptional service to residents, future residents, and internal team members
- Listen to resident requests, concerns, and comments and solve or escalate to the Community Manager
- Assist in marketing activities as needed
- Oversee lease renewal program for maximum retention
- Understand and follow Clarion Management policies and procedures and comply with Fair Housing, state, and federal laws
- Follow all safety procedures and notify supervisor of safety hazards
- Special projects and other responsibilities as assigned
- It is the responsibility of the Assistant Manager to fill in as a Leasing Associate or Community Manager performing those duties should the need arise
Floating Assistant Manager
Clarion Management Inc
Ontario, California
10.2021 - 05.2022
- Assisting properties with any leasing or assisting manager duties
- Process payments and obtain primary financial data for property accounting records
- Prepare and deliver notices to residents
- Provide exceptional service to residents, future residents, and internal team members
- Listen to resident requests, concerns, and comments and solve or escalate to the Community Manager
- Oversee lease renewal program for maximum retention
- Understand and follow Clarion Management policies and procedures and comply with Fair Housing, state, and federal laws
- Follow all safety procedures and notify supervisor of safety hazards
- Special projects and other responsibilities as assigned
- It is the responsibility of the Assistant Manager to fill in as a Leasing Associate or Community Manager performing those duties should the need arise
Leasing Manager
Clarion Management
Pomona, California
06.2021 - 12.2021
- Greet, qualify, provide tours of the community, and present features and amenities to prospective residents
- Ensure make ready, vacant apartment is ready touring Prospects
- Lease apartments including closing the sale, secure lease agreement obtains required information availability report and review and approve applications (rental history, credit check, and background check as required by the Clarion Policy)
- Diligent follow up with prospects regarding the status
- Input information into computer systems accurately and timely
- Ensure apartment is ready for the resident to move-in on the agreed date
- Completing Move Inspections with New Resident
- Assist in planning resident functions
- Assist with Resident Retention and Lease Renewals
- Gather information about market competition in the area
- Understand and follow Clarion Management policies and procedures and comply with Fair Housing, state, and federal laws
- Follow all safety procedures and notify supervisor of safety hazards
- Special projects and other responsibilities as assigned
Multi-site Assistant Manager
Clarion Management Inc
Ontario, California
12.2021 - 10.2021
- Process payments and obtain primary financial data for property accounting records
- Prepare and deliver notices to residents
- Prepare 3/30 notice post and mail
- Provide exceptional service to residents, future residents, and internal team members
- Listen to resident requests, concerns, and comments and solve or escalate to the Community Manager
- Assist in marketing activities as needed
- Oversee lease renewal program for maximum retention
- Understand and follow Clarion Management policies and procedures and comply with Fair Housing, state, and federal laws
- Follow all safety procedures and notify supervisor of safety hazards
- Special projects and other responsibilities as assigned
- It is the responsibility of the Assistant Manager to fill in as a Leasing Associate or Community Manager performing those duties should the need arise
Assistant Manager
Bridge Property Management
Moreno Valley, California
03.2021 - 06.2021
- Process rental payments and obtain primary financial data for property accounting records
- Prepare and deliver notices to residents
- Complete Delinquency follows Up Weekly
- Complete weekly renewal tracker notes and updates
- Provide exceptional service to residents, future residents, and internal team members
- Listen to resident requests, concerns, and comments
- Assist Leasing Agents with Leasing
- Assume Property Manager's duties in absence
- Follow Bridge policies and procedures and comply with Fair Housing, state, and federal laws
- Regular, on-time attendance
- Special projects and other responsibilities as assigned
- Revise Move in and Move out Files
Assistant Manager
Bridge Property Management
Riverside, California
03.2019 - 02.2021
- Process rental payments and obtain primary financial data for property accounting records
- Prepare and deliver 3 day’s notices to residents
- Provide exceptional service to residents, future residents, and internal team members
- Listen to resident requests, concerns, and comments
- Assist Leasing Agents with Leasing
- Assume Property Manager's duties in absence
- Follow Bridge policies and procedures and comply with fair Housing, state, and federal laws
- Regular, on-time attendance
- Special projects and other responsibilities as assigned
- Revise Move in and Move out Files
Leasing Consultant/Resident Services
Bridge Property Management
Ontario, California
06.2017 - 03.2019
- Greet, qualify, and provide tours of community and present features and amenities to prospective residents
- Lease apartments including: Close the sale, secure lease agreement obtains required information availability report and process applications for approval (rental history, credit check and background check)
- Follow up with prospects regarding status
- Input information into computer systems accurately and timely
- Ensure apartment is ready for resident to move-in on agreed date
- Assist the manager in the collection of delinquent rents
- Assist in planning resident functions
- Gather information about market competition in the area
- Follow Bridge policies and procedures and comply with Fair Housing, state and federal laws
- Follow all safety procedures and notify supervisor of safety hazards
- Special projects and other responsibilities as assigned
Tax Prepare/ Underwriter
Su Services/DMV Services
Sylmar, California
01.2013 - 05.2017
- Certified Tax Prepare
- Data Entry Input 1099
- W2 or Expenses in the System
- Underwriter Verified Insurance
- DMV, Registration, Title Transfer
- Customer Service, answer phone, assist client with any issue or to process payments
Education
Some College (No Degree) - Accounting
Los Angeles Valley College
Valley Glen, CASkills
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Tenant relations
- Financial budgeting and reporting
- Lease administration
- Property management
- Maintenance coordination
- Customer service-focused
- Unit vacancies
- Preventive Maintenance
- Tenant and eviction laws
- Eviction notices
- Lease renewals
- Rent collection
- Fair housing compliance
- Bilingual (English & Spanish)
- People Skills
- Outstanding Customer Service
- Team Player
- Communication skills
- Organization skills
- Budget management
- Negotiation
- Leadership
- Problem solving
Certification
- Tax Prepare license
- Cerification Imigration Preparation
Languages
Spanish
Professional
Timeline
Property Manager
Clarion Management INC
02.2025 - Current
Community Manager
Clarion Management Inc
01.2023 - 01.2025
Multi-site Assistant Manager
Clarion Management Inc
05.2022 - 12.2022
Multi-site Assistant Manager
Clarion Management Inc
12.2021 - 10.2021
Floating Assistant Manager
Clarion Management Inc
10.2021 - 05.2022
Leasing Manager
Clarion Management
06.2021 - 12.2021
Assistant Manager
Bridge Property Management
03.2021 - 06.2021
Assistant Manager
Bridge Property Management
03.2019 - 02.2021
Leasing Consultant/Resident Services
Bridge Property Management
06.2017 - 03.2019
Tax Prepare/ Underwriter
Su Services/DMV Services
01.2013 - 05.2017
- Tax Prepare license
- Cerification Imigration Preparation
Some College (No Degree) - Accounting
Los Angeles Valley College
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