Rocio Garcia
EL PASO,TX
Summary
Experienced and motivated in providing excellent customer service in different settings. I aim to work for a company that will allow me to apply my skills to be able to achieve personal and professional growth.
Overview
8
8
years of professional experience
Work History
Medical Screener
KEDSPLASMA USA
01.2025 - Current
- Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Maintained clean, neat and properly sterilized work area.
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.
- Streamlined patient scheduling by managing appointments efficiently and accommodating walk-ins when possible.
- Enhanced overall clinic performance through diligent maintenance of equipment used in conducting medical screenings.
- Partnered with insurance companies for claim processing purposes, ensuring smooth transactions between all parties involved.
- Conducted thorough and precise medical screenings for early detection of health issues.
- Attended relevant training sessions and workshops, continuously seeking opportunities for professional growth within the medical screening field.
- Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
- Collaborated with nursing staff to provide comprehensive care for patients undergoing medical screenings.
- Monitored donors for potential reactions or contraindications.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Provided exceptional customer service, responding to inquiries regarding testing procedures or follow-up appointments as needed.
- Improved patient experience by providing efficient and accurate medical screening services.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Assisted physicians in making informed diagnoses through the timely delivery of accurate screening results.
- Enhanced clinic workflow through effective communication with medical professionals and staff.
- Educated patients on the importance of routine screenings, promoting preventative healthcare practices within the community.
- Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
- Conducted hearing and vision exams on patients between ages of [Number] and [Number] and delivered test results to physician.
- Answered questions and provided appropriate assistance and communication to callers.
- Obtained patient vitals such as height, weight and blood pressure.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Supported clinic operations by assisting with inventory management, ordering supplies as necessary to maintain adequate stock levels.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Took and recorded patients' vital signs, documenting in medical charts.
- Disinfected tools, equipment and surfaces between patients.
- Administered medications and injections as directed by healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Monitored patient progress and reported changes to healthcare professionals.
- Answered patient inquiries and provided information about healthcare services.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Cleaned and set up rooms in preparation for patient appointments.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Scheduled patients for appointments and maintained master calendar.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Performed basic laboratory tests and collected specimens for further testing.
- Provided family members with general health education and tips for patient care.
- Inspected equipment for defects and completed basic repairs.
- Assisted patients with therapy exercises as specified by care team.
- Supported office operations by expertly handling administrative needs.
- Obtained patient or family member authorizations for tests and procedures.
Medical Screener
KEDSPLASMA USA
01.2025 - Current
- Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Maintained clean, neat and properly sterilized work area.
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.
- Streamlined patient scheduling by managing appointments efficiently and accommodating walk-ins when possible.
- Enhanced overall clinic performance through diligent maintenance of equipment used in conducting medical screenings.
- Partnered with insurance companies for claim processing purposes, ensuring smooth transactions between all parties involved.
- Conducted thorough and precise medical screenings for early detection of health issues.
- Attended relevant training sessions and workshops, continuously seeking opportunities for professional growth within the medical screening field.
- Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
- Collaborated with nursing staff to provide comprehensive care for patients undergoing medical screenings.
- Monitored donors for potential reactions or contraindications.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Provided exceptional customer service, responding to inquiries regarding testing procedures or follow-up appointments as needed.
- Improved patient experience by providing efficient and accurate medical screening services.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Assisted physicians in making informed diagnoses through the timely delivery of accurate screening results.
- Enhanced clinic workflow through effective communication with medical professionals and staff.
- Educated patients on the importance of routine screenings, promoting preventative healthcare practices within the community.
- Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
- Conducted hearing and vision exams on patients between ages of [Number] and [Number] and delivered test results to physician.
- Answered questions and provided appropriate assistance and communication to callers.
- Obtained patient vitals such as height, weight and blood pressure.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Supported clinic operations by assisting with inventory management, ordering supplies as necessary to maintain adequate stock levels.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Took and recorded patients' vital signs, documenting in medical charts.
- Disinfected tools, equipment and surfaces between patients.
- Administered medications and injections as directed by healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Monitored patient progress and reported changes to healthcare professionals.
- Answered patient inquiries and provided information about healthcare services.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Cleaned and set up rooms in preparation for patient appointments.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Scheduled patients for appointments and maintained master calendar.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Performed basic laboratory tests and collected specimens for further testing.
- Provided family members with general health education and tips for patient care.
- Inspected equipment for defects and completed basic repairs.
- Assisted patients with therapy exercises as specified by care team.
- Supported office operations by expertly handling administrative needs.
- Obtained patient or family member authorizations for tests and procedures.
DEPLOYED SERVICES
Federal Government
10.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Office Clerk
Aveanna
02.2022 - 02.2024
- Responsible for multiple administrative and clerical tasks, specializing in a medical office setting; excel with children of all age groups
Customer Service Representative
GC Services
05.2021 - 12.2021
- Billing agent; able to assist customers with payment and account inquiries
Remote Customer Service Representative
Humach
09.2020 - 04.2021
- Proficient in inbound calling and live chat; assisted with account and app inquiries
Customer Service Representative
Teleperformance
01.2019 - 08.2020
- Answered questions about products offered and assisted in placing orders
Inbound Sales Representative
Alorica
06.2017 - 11.2018
- Efficient at outbound sales in a fast-paced environment
Education
High School -
Mountain View High School
01.2016
Skills
- Friendly, highly motivated, patient, and eager to learn
- Work extremely well with children of all ages
- Bilingual: speak, read and write English / Spanish
- Work well under pressure, able to adapt to any environment
- Vital signs monitoring
- HIPAA compliance
- Maintaining safety
- Collecting vital signs
Timeline
Medical Screener
KEDSPLASMA USA
01.2025 - Current
Medical Screener
KEDSPLASMA USA
01.2025 - Current
DEPLOYED SERVICES
Federal Government
10.2024 - 01.2025
Front Office Clerk
Aveanna
02.2022 - 02.2024
Customer Service Representative
GC Services
05.2021 - 12.2021
Remote Customer Service Representative
Humach
09.2020 - 04.2021
Customer Service Representative
Teleperformance
01.2019 - 08.2020
Inbound Sales Representative
Alorica
06.2017 - 11.2018
High School -
Mountain View High School
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