Rocio Garcia-Hernandez
Milwaukee,WI
Summary
Dedicated Associate HRIS Analyst with extensive experience in managing and supporting HR information systems. Proficient in handling HRIS data, generating accurate reports, and ensuring system reliability. Committed to maintaining data integrity and enhancing system functionality. Collaborates effectively with teams to implement updates and resolve technical issues. Seeking an entry-level HRIS Analyst position that offers professional growth and challenges, leveraging skills in HRIS management, data analysis, and strong organizational abilities. Eager to contribute to team success and achieve company goals through excellent interpersonal, time management, and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate HRIS Analyst
Kohl’s Department Stores
02.2022 - Current
- Developed and implemented HR system changes based on detailed functional and technical specifications, ensuring alignment with organizational needs.
- Developed and conducted acceptance tests for new functionalities, confirming that all specified criteria were met and the features were ready for deployment.
- Created and maintained comprehensive documentation for newly developed functions, adhering to best practices and ensuring clarity for stakeholders.
- Ensured accurate documentation of system functionality through diligent follow-up with partners, confirming that requirements were met and changes were effectively communicated.
- Participated in post-project reviews to assess outcomes and identify opportunities for process improvement, enhancing future project performance.
- Audited project deliverables to ensure quality outcomes and compliance with established standards and best practices.
- Contributed to process improvement initiatives and compliance efforts, driving operational efficiency and effectiveness.
- Streamlined HR processes by implementing efficient HRIS solutions, leading to enhanced productivity and optimized system performance.
Improved data accuracy through meticulous management of employee records and precise data entry. - Configured system workflows and security settings to ensure compliance with data privacy regulations, safeguarding sensitive information.
- Provided exceptional end-user support, promptly resolving technical issues and maintaining high user satisfaction.
- Applied data analysis to identify business challenges, propose enhancements, and drive informed decision-making.
- Collaborated with IT teams to address system bugs, maintain performance, and implement sustainable solutions.
- Troubleshot user-reported incidents, providing effective solutions and improving system reliability.
- Facilitated seamless data integration between departments, optimizing system performance and enhancing operational efficiency.
HR Administration Specialist II
Kohl’s Department Stores
11.2020 - 02.2022
- Delivered complex operational support by resolving broad scope issues and providing accurate, timely responses to inquiries from internal partners and vendors.
- Identified root causes of issues and escalated them to Coordinators, Analysts, or Team Leaders as necessary, ensuring efficient resolution.
- Monitored cases and offered researched resolutions, leveraging knowledge and experience to enhance consistency and efficiency in HR operations.
- Supported company-wide HR initiatives, including Benefits Enrollment, Peak Hiring, Annual Performance Reviews, and mass data loads, ensuring seamless execution.
- Executed HR-related transactions across various internal systems, adhering to established processes with a high degree of accuracy and confidentiality.
- Collaborated with Team Leaders, internal Business Partners, Contact Centers, and vendors, providing administrative support and generating solutions based on best practices.
- Created and maintained internal process documentation and provided training to new team members, facilitating knowledge transfer and process consistency.
- Managed multiple tasks effectively using various applications and technologies, demonstrating proficiency in Microsoft Office and Google Suite.
- Contributed to process improvements and administrative support, enhancing overall HR operational outcomes.
HR Administration Specialist I
Kohl’s Department Stores
02.2019 - 11.2020
- Delivered operational support by gathering information and resolving issues of limited scope, ensuring efficient HR operations.
- Executed system transactions accurately and in a timely manner, maintaining high standards of data integrity and efficiency.
- Monitored and managed cases for inquiries or questions, conducting necessary research and processing to provide prompt resolutions.
- Provided timely and accurate responses to inquiries from associates, business partners, and vendors, ensuring a professional and seamless experience.
- Collaborated with Team Leaders, internal business partners, Contact Center, and vendors to develop solutions based on established procedures and best practices.
- Completed daily administrative tasks to support HR processes, including personnel file maintenance, employment verification, absence management, compensation changes, internal movements, and other HR transactions.
- Applied knowledge and experience to deliver researched resolutions, enhancing consistency and efficiency in HR functions.
- Performed duties with high accuracy while maintaining confidentiality of records and sensitive information.
- Undertook additional tasks as assigned, contributing to overall effectiveness and efficiency within HR operations.
Senior Centralized Staffing Specialist
Kohl’s Department Stores
06.2018 - 02.2019
- Served as Super User and liaison to Operations and Technology teams, facilitating effective communication and resolution of system issues.
- Researched, confirmed, and escalated system instability issues to the Operations team, ensuring timely resolution and minimal disruption.
- Served as the primary contact for escalated hiring issues from our Customer Service team, delivering prompt and effective resolutions.
- Collaborated with Associate Relations, HRBPs, and Legal teams to resolve complex hiring issues and address complaints.
- Developed and maintained knowledge articles and scripts to support our Customer Service team in problem resolution, enhancing overall support efficiency.
- Advised and trained Specialists on problem resolution strategies, serving as a subject matter expert in recruitment processes.
- Resolved escalated issues across all Territories related to recruiting processes, ensuring adherence to guidelines and procedures.
- Partnered with Field/Building leadership to ensure recruitment process guidelines were executed as designed, improving operational efficiency.
- Monitored building event schedules and worked proactively with leadership to optimize scheduling, aiming to reduce time-to-hire and enhance candidate experience.
- Created and disseminated communication materials for Field leadership to reinforce and educate on recruitment processes.
- Reviewed internal reports to identify process gaps and opportunities, recommending changes to drive consistency and enhance recruitment processes.
- Collaborated with management on recommendations to streamline and sustain improvements in recruitment processes, adding value to overall operations.
Education
Associate Degree - Human Resource
Milwaukee Area Technical College
Milwaukee, WI05.2006
Skills
- Workday
- Data Reporting and Analytics
- Project Management
- Problem-Solving and Analytical Thinking
- Technical Support and Troubleshooting
- Microsoft Office Suite
- Service Now
- Teamwork and Collaboration
Certification
- Workday Pro Certified Reporting
- Workday Pro Certified HCM
Timeline
Associate HRIS Analyst
Kohl’s Department Stores
02.2022 - Current
HR Administration Specialist II
Kohl’s Department Stores
11.2020 - 02.2022
HR Administration Specialist I
Kohl’s Department Stores
02.2019 - 11.2020
Senior Centralized Staffing Specialist
Kohl’s Department Stores
06.2018 - 02.2019
Associate Degree - Human Resource
Milwaukee Area Technical College
- Workday Pro Certified Reporting
- Workday Pro Certified HCM
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