Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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David Jacquez

Amarillo

Summary

Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, and knack for building rapport with clients. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.

Overview

5
5
years of professional experience

Work History

Team Lead

Amazon
07.2024 - 02.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.

Client Relations Specialist

Verizon
07.2023 - 06.2024
  • Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
  • Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
  • Logged call information and solutions provided into internal database.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Built strong relationships with clients through effective communication and consistent followup.
  • Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
  • Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
  • Resolved complex client issues through diligent research and collaboration with internal resources.

Team Leader

Whataburger
05.2020 - 06.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

Palo Duro High School
Amarillo, TX

SC900 Certificate -

AC| Innovation Outpost
Amarillo, TX

Skills

  • Employee training
  • Coaching techniques
  • Performance management
  • Conflict resolution
  • Team building
  • Client relationship management
  • Customer service
  • Open communication
  • Positive reinforcement
  • Schedule management
  • Client communication

Accomplishments

  • Collaborated with team of 15 in the development of Monthly Goals.
  • Documented and resolved countless issues which led to satisfactory client reviews.
  • Achieved positive results through effectively helping with clear and assertive communication.


Interests

  • Web Development and Design
  • Graphic Design
  • I enjoy helping others and giving back to the community

Timeline

Team Lead

Amazon
07.2024 - 02.2025

Client Relations Specialist

Verizon
07.2023 - 06.2024

Team Leader

Whataburger
05.2020 - 06.2023

High School Diploma -

Palo Duro High School

SC900 Certificate -

AC| Innovation Outpost

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David Jacquez