Rocio Gonzalez
Chino Hills,CA
Summary
Dependable and results-driven professional with over 6 years of experience as a Medical Assistant. Proven track record of delivering high-quality patient care while supporting clinical teams in fast-paced environments. Recognized for strong attention to detail, a proactive approach to problem-solving, and a commitment to continuous improvement. Skilled in optimizing workflows, managing multiple priorities, and contributing to team efficiency, and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Specialist, Clinical Learning & Development
Pediatric Associates
Business Insights, CA
02.2024 - Current
- Train and develop new and existing clinical employees through our bi-weekly New Hire Training Program.
- Maintain updated copies of training manuals, multimedia visual aids, and other educational materials to be used as reference tools for staff training or onsite.
- Assist in the development of training and evaluation procedures.
- Oversees the Mentorship Program in CA, enabling mentors to equip mentees with the necessary skills for successful job performance.
- Assisted in organizing Practice Manager Training delivered in January 2025 for Practice Managers across CA.
- Coordinates and sets up staff development programs and training sessions in collaboration with, but not limited to, the following departments as needed: Human Resources, IT, EHR, Risk/Compliance, and Managed Care.
- Collaborates with management and conducts surveys to identify training needs based on changing requirements and continued process improvement, departmental expectations.
- Assists in the development of PAU clinical department training courses.
- Maintain the training tracking process, enter data, track completion, and process communication/certification to managers.
- Communicates employee training dates, a list of expected attendees, and follow-up with clinical managers.
- Conduct site visits to clinics, verifying adherence of medical staff to PA policies and delivering a report summarizing findings to Practice Manager and RPA
- Coordinate with Practice Managers and RPAs on requests to address issues in designated office sites.
- Conducts virtual training sessions and email communications, updating medical staff on recent company policy implementations or workflow changes.
- Collaborate and assist the EHR Integrations Department for sites transitioning to eCW, providing support.
Medical Assistant
Pediatric Associates
Upland, CA
01.2023 - 02.2024
- Assisted pediatricians with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated follow-up care for patients.
- Educated families on pediatric health topics and treatment plans.
- Prepared examination rooms and ensured cleanliness for patient safety.
- Collected vital signs and documented patient information accurately.
- Communicated effectively with children to reduce anxiety during visits.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Performed patient histories, vital signs, and medical screenings.
- Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Answered phone calls from patients to answer questions or address concerns related to their care.
- Ensured that all medical charts were complete prior to each patient's visit.
- Performed throat swabs and other basic diagnostic procedures.
- Maintained accurate and up-to-date patient records.
- Managed inventory of medical supplies and medications.
- Managed the VFC Program for California Pediatric Care offices (Pomona and Upland locations).
- Ordering vaccines and managing inventory, including physical inventory, and reconciliation of doses.
- Ensuring proper storage and handling of vaccines, including monitoring temperatures, and maintaining temperature logs.
- Coordinating vaccine shipments and deliveries.
- Maintaining accurate records of vaccine inventory and usage.
- Managing vaccine expiration dates and preventing vaccine waste.
- Ensuring compliance with VFC program guidelines and regulations.
- Monitoring and reporting on vaccine storage and handling practices.
- Assisting with staff enrollment, re-enrollment, and disenrollment.
- Training staff on vaccine storage, handling, and administration procedures.
- Communicating updates and changes to VFC policies and procedures.
- Addressing any issues or concerns related to vaccine management.
Medical Assistant
Chaparral Medical Group
Rancho Cucamonga, CA
11.2018 - 12.2022
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Safety Team Lead
99 Cents Only Stores Llc
Chino Hills, CA
07.2017 - 10.2018
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Maintained and updated emergency response plans or procedures.
- Participated in business safety committee meetings and health and safety audits.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Surveyed techniques used in transportation regarding use and storage of chemical agents and toxic materials.
Guest Services Cashier
Target
Chino, CA
06.2016 - 06.2017
- Managed customer complaints and rectified issues to complete satisfaction.
- Operated cash register to accept various payments for selected merchandise and services.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Assisted customers by providing information and resolving complaints.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customers' questions and provided information on store procedures or policies.
Education
NRCMA Nationally Registered Certified Medical Assistant -
National Association For Health Professionals
04-2024
Certification - Medical Assistant
Pomona Adult School
Pomona, CA2018
High School Diploma -
Garey High School
Pomona, CA06.2009
Skills
- Understands Medical Procedures
- Professional Bedside Manner
- HIPAA Compliance
- Charting Expertise
- Decision Making
- Clear Communication
- Check-In and Check-Out Procedures
- Multitasking and Prioritization
- Procedure Assistance
- Updating Medical Records
- Treatment Room Preparation
- Appointment Scheduling
- Operating EKG Equipment
- Time Management
- Medication Administration
- Wound Care
- Cleaning and Organizing
- Completing Insurance Forms
- Coordinating Drug Refills
- Employee Training
- Training Program Development
- Mentorship Program Coordination
- Effective Communication
- Team Collaboration
- Microsoft Software Proficiency
Languages
Spanish
English
References
References available upon request.
Timeline
Specialist, Clinical Learning & Development
Pediatric Associates
02.2024 - Current
Medical Assistant
Pediatric Associates
01.2023 - 02.2024
Medical Assistant
Chaparral Medical Group
11.2018 - 12.2022
Safety Team Lead
99 Cents Only Stores Llc
07.2017 - 10.2018
Guest Services Cashier
Target
06.2016 - 06.2017
Certification - Medical Assistant
Pomona Adult School
High School Diploma -
Garey High School
NRCMA Nationally Registered Certified Medical Assistant -
National Association For Health Professionals
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