Rocio Gutierrez-Mejia
Brownsville
Summary
Dynamic Case Manager Coordinator at Tropical Texas Behavioral Health with a proven track record in client advocacy and resource coordination. Expert in developing individualized care plans and enhancing service delivery processes. Recognized for mentoring staff and implementing quality assurance controls, ensuring compliance with regulations while fostering strong community partnerships.
Experienced with case management coordination, ensuring efficient client service delivery. Utilizes strong organizational skills to manage complex cases and streamline processes. Knowledge of team collaboration and problem-solving, consistently achieving positive outcomes.
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Case Manager Coordinator
Tropical Texas Behavioral Health
03.2012 - Current
- Coordinated comprehensive case management services to support client needs and goals.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Implemented efficient tracking systems for case documentation and follow-up activities.
- Facilitated communication between clients, service providers, and community resources.
- Conducted assessments to identify client strengths, challenges, and resource requirements.
- Mentored junior staff on best practices for case management and client engagement strategies.
- Led initiatives to enhance service delivery processes and improve client satisfaction outcomes.
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
- Established strong community partnerships to broaden available resources for clients and their families.
- Intervened in urgent and crisis situations and provided services in compliance with Texas and federal regulations and laws.
- Maintained familiarity with HHS regulations and laws to facilitate resolution of client-related issues.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Monitored Waiver HCS and TXHML agency personnel for compliance with TAC regulations and laws.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
- Enhanced team efficiency through effective coordination of case manager assignments and workload distribution.
- Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
- Led quality improvement initiatives that increased program effectiveness without compromising client-centered care principles.
- Monitored progress towards goals regularly, adjusting case management plans as necessary for optimal success.
- Promoted diversity awareness within the workplace by initiating inclusive cultural competence training programs.
- Contributed substantially to achieving departmental goals through unwavering commitment to excellence in case management and client service.
- Increased staff competency with regular training sessions, performance evaluations, and feedback.
- Ensured compliance with federal, state, and agency regulations through meticulous record-keeping practices.
- Attended continuing education trainings and maintained HHS certification to promote more effective service delivery.
- Provided ongoing support and advocacy for clients in navigating complex social service systems.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Implemented strategies to increase public awareness of social and community service programs.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Collaborated with MCO's and Waiver providers to offer clients access to community services.
Escrow Assistant
Sierra Title Company
09.2003 - 01.2010
- Coordinated escrow transactions ensuring compliance with legal regulations and company policies.
- Managed document preparation, including settlement statements and closing disclosures for timely processing.
- Collaborated with real estate agents, lenders, and clients to facilitate effective communication throughout transactions.
- Reviewed and verified financial statements, ensuring accuracy in funds disbursement and account reconciliation.
- Oversaw the resolution of title issues, coordinating with title companies to expedite clearance processes.
- Led training sessions on regulatory updates and software tools for improved team performance and compliance adherence.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Followed-up on status of releases, policies, and return of recorded documents.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Prepared estimated closing statements for buyer and seller.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Expedited the resolution of any outstanding issues by proactively engaging relevant parties for prompt action on pending items.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Scheduled signings and gathered required paperwork.
- Input transfer data into system and manually updated accounting and certificate records.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
- Demonstrated proficiency in utilizing specialized software for escrow management, contributing to streamlined operations within the office.
- Effectively managed deadlines for inspections, appraisals, loan contingencies which ultimately contributed to timelier transaction completions.
- Ensured compliance with industry regulations through diligent adherence to company policies and procedures.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Diligently edited legal correspondence for grammar and spelling.
- Implemented new document management system, significantly reducing time spent on document retrieval.
Manager in Training
RadioShack
01.1997 - 09.2003
- Developed and implemented training programs for new team members to enhance operational efficiency.
- Analyzed workflows to identify areas for process improvement and increase productivity.
- Coordinated daily operations, ensuring team adherence to quality standards and protocols.
- Assisted in inventory management, optimizing stock levels and minimizing waste.
- Led team meetings to discuss performance metrics and set objectives for continuous improvement.
- Mentored junior staff, providing guidance on best practices and operational procedures.
- Managed scheduling to ensure adequate staffing during peak business hours, improving service delivery.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Recommended retail products for at-home use.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
- Maintained strict compliance with all federal, state, and company regulations governing retail banking activities.
Lead Photographer
SEAR Portrait Studio
09.1994 - 12.1997
- Assisted in capturing high-quality images for various projects using professional camera equipment.
- Collaborated with team members to brainstorm creative concepts and visual storytelling approaches.
- Learned to operate editing software to enhance and retouch photographs for client presentations.
- Supported event photography by setting up lighting and equipment prior to sessions.
- Adapted quickly to changing environments and client needs shoots.
- Balanced multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
Education
Graduate Certificate - Tanatology
Colegio De Urgencias Aphem
Cuernavaca, Morelos. MX04-2022
Bachelor of Arts - Psychology
University of Texas At Brownsville
Brownsville, TX12-2011
Certificate - Certified Public Management
University of Texas At Brownsville
Brownsville, TX12-2010
Associate of Arts - Social Work
University of Texas At Brownsville
Brownsville, TX05-1995
GED -
BISD
Brownsville, TX01-1993
High School Diploma -
Colegio La Salle
Mexico City, Mx05-1990
Skills
- Resource referrals
- Client advocacy
- Interviewing
- Ethical practice
- Service planning
- Counseling
- Utilization review
- Law enforcement support
- Home visits
- Resource coordination
- Needs assessment
- Case assessment
- Eligibility counseling
- Client assessment
- Government assistance programs
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Direct patient care
- HIPAA compliance
- Active listening
- Case documentation
- Decision-making
- Relationship building
- Patient support
- Emotional awareness
- Risk assessment
- Documentation and reporting
- Crisis intervention
- MS office
- Annual case reviews
- Home visits and inspections
- Email and telephone etiquette
- Intervention plans
- Report writing
- Records management
- Case management
- Medical records management
- Treatment Planning
- Resource identification
- Interdisciplinary collaboration
- Regulatory compliance
- Utilization management
- Quality assurance controls
- Indirect patient care
- Documentation proficiency
- Health history documentation
- Referral coordination
Certification
- Certified Public Manager, American Society for Public Administration - 2010
- Certified Public Notary, Texas Public Notary - 2003/2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Interests
- Documenting and sharing travel experiences
- Food Tourism
- Historical Exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in running for overall physical and mental well-being
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I have a passion for photography and editing photos
- Photography
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Case Manager Coordinator
Tropical Texas Behavioral Health
03.2012 - Current
Escrow Assistant
Sierra Title Company
09.2003 - 01.2010
Manager in Training
RadioShack
01.1997 - 09.2003
Lead Photographer
SEAR Portrait Studio
09.1994 - 12.1997
Graduate Certificate - Tanatology
Colegio De Urgencias Aphem
Bachelor of Arts - Psychology
University of Texas At Brownsville
Certificate - Certified Public Management
University of Texas At Brownsville
Associate of Arts - Social Work
University of Texas At Brownsville
GED -
BISD
High School Diploma -
Colegio La Salle
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