Rocio Henriquez
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, dealing with costumers and finding a solution to every problem. Positive nature with excellent people skills. Results-driven receptionist with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.
Overview
6
6
years of professional experience
Work History
Receptionist/Manager's Assistant
JJ Auto Body & Towing
01.2020 - Current
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Determined needs of visitors and provided information or solutions.
Kids Activities Team Member
Kidz Village
10.2019 - 03.2020
- Established, identified and assessed event goals and intended outcomes.
- Organized and lead variety of small and large group activities, including birthday parties.
- Maintained facilities, grounds and equipment to ensure community safety and attract attention.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Supervised activities during children's birthday parties.
Education
Some College (No Degree) - Allied Health
Middlesex County College
Edison, NJ05-2027
Sayreville War Memorial High School
Parlin, NJ06.2022
Skills
- Business operations understanding
- Meticulous and organized
- Office equipment operations
- Multi-line telephone skills
- Organization and efficiency
- Professional and polished presentation
- Multitasking and prioritization
- Leadership
- Facilities maintenance
- Organization
- Team building
- Organizational skills
- Team management
- Problem resolution
- Reliable and trustworthy
- Event planning
- Sharp critical thinker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Manager's Assistant
JJ Auto Body & Towing
01.2020 - Current
Kids Activities Team Member
Kidz Village
10.2019 - 03.2020
Sayreville War Memorial High School
Some College (No Degree) - Allied Health
Middlesex County College
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