Rocio Hernandez
Concord,NC
Summary
Multi-faceted Logistics / Supply Chain / Production Planner Specialist with a solid history of demand and forecasting. Reliable and results-driven. Focused on increasing productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Logistics Analyst
LUCID Motors
09.2022 - 09.2023
- Worked with cross-functional teams in Inbound, Outbound, Internal, and Sequencing.
- Streamlined warehouse operations for increased productivity by implementing data-driven strategies., introducing a "production / expire date" field in SAP for chemicals, overcoming obsolete in 78%.
- Monitored the flow of information between SAP systems to ensure timely and accurate processing (removing up to 95% of "Stuck on Source" daily).
- Monitored performance and reported on daily, weekly, and monthly indicators, such as daily inventory value, material with no HU, zero count material, etc.
- In charge of elaborating physical inventory documents and analyzing count differences before posting them quarterly.
- Maintained company Safety, Quality, and 6S standards.
Quality Inspector
LUCID Motors
11.2021 - 09.2022
- Conducted Hand Over Inspection (final process), reporting any defects, shortages, or missing parts through MES.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Performed checks with measurement tools, like gaps & flush measurements, according to technical drawings and specifications.
- Obtained support from the Repair, Paint, and Software departments to meet monthly delivery targets.
Quality Incoming/Outcoming Inspection
JOMI
07.2021 - 11.2021
- Improved overall production efficiency by promptly identifying and resolving quality issues during incoming material inspections.
- Checked all trim parts before sending them to the workstations (roof bow, can trail, deck lids, hood trims, etc.), catching visual defects.
- Oncoming Inspection: Checked built parts before shipping them to Lucid to meet quality standards such as measuring, calibration, alignment, film wrapping, etc.
- Trained other workers in inspection and testing procedures.
Production Planner & Customer Service Coordinator
PKC GROUP (MOTHERSON GROUP)
06.2015 - 09.2018
- Reporting directly to MP&.L Manager. In charge of 4 customer service representatives, 2 production control reps., and 2 general assistants
- Responsible for forecasting and achieving (95-100%) monthly sales of $4.8 to $5.2 M, according to ABP.
- In charge of analyzing monthly demand through waterfall analysis to avoid obsoletes, meeting customer demand according to production line capacity, and focused on PFEP to optimize the entire supply chain.
- Elaborated road maps for metrics such as Premium Freight, On-Time Delivery, Past Due, Obsolete, Expedite Cost, Safety Stock, etc.
- KPIs elaboration (Production meet, on-time shipping, monthly sales, revenue by customer).
- Weekly EDI update report to ensure real customer demand on the MRP system.
- Collaborated on new project launch, from first to final phases (from prototype to SOP), attending meetings to ensure raw material supply, production, and on-time deliveries.
- In charge of meeting all customer shipments on time and according to shipping instructions, and send ASN transmissions.
- Responsible for resolving escalated customer claims and addressing any other type of claims, such as Quality, Manufacturing, Customs, Accounting, Shipping, etc.
- Supported internal requirements from other departments, such as production plan modification, customs information for overseas shipments (price, incoterms, shipment specifications), quality on RMAs elaboration, finance for sales strategy, etc.
- Optimized inventory management through accurate forecasting and close collaboration with suppliers. Reaching inventory levels between 92 - 98% at the end of the year.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased productivity levels, reflected on-time completion of customer orders (at least 95% weekly), and minimized stockouts.
- Maintained and managed customer files and databases.
Customer Service Representative
PKC GROUP (MOTHERSON GROUP)
10.2011 - 05.2015
- Responsible for addressing all kinds of customer complaints, through communication and coordination with internal departments, like Customs, Quality, Production, IT, EHS, etc.
- In charge to attend customers from the USA, Europe, Mexico, and Asia (such as Paccar, Delphi, and Ford).
- Customer PO process: manual POs, releases, and EDI transmission weekly analysis, to catch any increase or decrease in customer demand.
- In charge of expediting material for special orders.
- Responsible for shipping finished goods according to customer requests and their shipping windows.
- Metrics report (Premium Freight, Obsolete, Over shipment reduction, past due).
- After 2.5 years as Customer Service I got an internal promotion as "Production Planner & Customer Service Coordinator" position.
Education
Basics of Supply Chain Management
APICS
Juarez, Mexico07.2016
Bachelor's Degree in Economics -
UACJ
Juarez, Mexico12.2000
Skills
- Excel
- PowerPoint
- Word
- Outlook
- MRP
- SAP
- Oracle
- Plex
- COVISINT for Ford and Chrysler
- ERP systems proficiency
- Warehouse Management
- Demand forecasting
- Supply Chain Operations
- Inventory Control
- Problem-Solving
- Company Procedure Adherence
- Invoicing and shipping documentation
- Shipping procedures
- Customer Service
- Analytical Thinking
- Budget Preparation
- Process Optimization
- Teamwork and Collaboration
- Reliability
- Problem-solving aptitude
- Goal Setting
- Time Management
- Continuous Improvement
- Multitasking
- Self Motivation
- Adaptability and Flexibility
- Analytical Skills
- Database Management
- Organizational Skills
Additional Experience
- Accounts Payable
- Sarbanes Oxley, ISO 9001 & IATF 16949 audits
- Expedited orders quotation
- ECN
- RMA
- 8D's
- Work instructions, standard work, and cross-training elaboration
- Daily shortage meetings attendance
- Account reconciliation
- Recovery plan elaboration
Timeline
Logistics Analyst
LUCID Motors
09.2022 - 09.2023
Quality Inspector
LUCID Motors
11.2021 - 09.2022
Quality Incoming/Outcoming Inspection
JOMI
07.2021 - 11.2021
Production Planner & Customer Service Coordinator
PKC GROUP (MOTHERSON GROUP)
06.2015 - 09.2018
Customer Service Representative
PKC GROUP (MOTHERSON GROUP)
10.2011 - 05.2015
Basics of Supply Chain Management
APICS
Bachelor's Degree in Economics -
UACJ
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