Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rocio Hernandez

San Antonio,Texas

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach in identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Provider Service Representative

MCNA
01.2023 - Current
  • Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
  • Streamlined operations by managing high volume of incoming calls for dental providers seeking information or assistance.
  • Increased efficiency by accurately entering provider data into company systems and databases.
  • Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.

Front Desk Receptionist

Tru Fit
08.2018 - 01.2023
  • Resolved customer problems and complaints.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.

Education

Nursing

St. Phillips College
San Antonio, TX

Skills

  • Customer service excellence
  • Data entry proficiency
  • Excellent Communication
  • Problem-Solving
  • Attention to Detail

Accomplishments

  • Achieved employee of the month on several occasions by completing a perfect score through Quality Assurance with accuracy and efficiency.

Timeline

Provider Service Representative

MCNA
01.2023 - Current

Front Desk Receptionist

Tru Fit
08.2018 - 01.2023

Nursing

St. Phillips College

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Rocio Hernandez