Rocio Hernandez

Provide support, advice, and problem solving in areas of human resources (HR). Assists in implementing, administering, and evaluating HR programs. Assist in developing and implementing systems, policies, procedures, strategies, and process workflows for use within departments. Provide information to employees in assigned area(s) of responsibility and conducts basic research and make appropriate recommendations based on findings. Provide advice and counsel to management and other employee groups related to compliance with and the communication, interpretation, and implementation of City personnel policies and other relevant employment laws and regulations. Assist in solving HR problems, creating best practices, making recommendations, and monitoring implementation of agreed-upon actions until the problem has been resolved. Research information as requested and/or needed; compile data; and write informational memos, letters, reports, forms, plans, documents, and queries using computer, spreadsheets, databases, or presentation software. Collaborate and participate on teams with HR and other stakeholders.

Managed a caseload of claims for 15 departments with The City of Austin account. Responsible for handling from inception to completion work related injuries. Determine an injured workers’ entitlement to Workers’ Compensation benefits. Administer indemnity and medical benefits for valid Workers’ Compensation claims. Assist Unit Manager with mentoring new claims examiner and/or supervisory functions. Maintain communication verbally and in writing with clients, injured workers and medical providers. Establish appropriate reserve levels based on financial exposure and update reserves upon receipt of new information. Properly and timely pay indemnity benefit payments and awards. Issue state-mandated benefit notices within the required timeframes. Respond to questions and requests from the client, injured workers and provider as needed. Maintain confidentiality of all corporate, client and research matters.

Answered multi-line phones for the company. Filed, copied and prepared dictation of letters for attorneys. Tracked Benefit Review Conference/Contested Case Hearing/Pre-Hearing Conference hearings for attorneys on application database and paper calendar. Entered electronic data interchange (EDI) on ClaimPort Online Reporter for multiple clients. Opened and distributed mail from the Division of Workers’ Compensation to our clients. Prepared billing for clients on Timeslips database. Requisitions for the firm and other duties as assigned.