Summary
Overview
Work History
Education
Skills
LANGUAGES
Training
Timeline
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Rocio Huizar

Pendleton,OR

Summary

I am confident, Efficient, Responsible, self motivated and have the experience and ability to help increase sales and production. To achieve assigned goals and objectives, with great leadership and effective communication skills. I enjoy challenges and possess a plethora of knowledge pertaining to management and the dental field.

Diligent Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Overview

12
12
years of professional experience

Work History

General Manager

Sister’s Cafe
03.2022 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Office Manager

West Coast Dental -
11.2021 - 02.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional patient service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all employees.
  • Supported office in accomplishing their goals through diligent administrative assistance such as report generation and data entry and grievances.

Office Manager

West Coast Dental Orange
12.2020 - 11.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Office Manager

Dental Group of Covina
08.2018 - 11.2020
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Office Manager

Dental Group of Arcadia
04.2013 - 07.2016
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

Field Trainer

West Coast Dental
04.2013 - 07.2016
  • Fostered strong working relationships between departments by conducting cross-functional trainings that emphasized collaboration and communication.
  • Utilized various teaching methods such as small group workshops, one-on-one coaching, and e-learning platforms to accommodate diverse learning styles.
  • Promoted a culture of continuous learning within the organization by encouraging ongoing professional development for all staff members.

Education

High School Diploma -

Montclair High School
Montclair, CA
06-1991

Skills

  • Leadership & Team Building
  • Payroll
  • Manage Office Budget & PNL’s
  • Doctors/Employee’s Schedules
  • Accounts Payable & Receivable
  • Specialty Referrals
  • Customer Service
  • Efficient multi-tasker
  • PPO/HMO Tx Coordination
  • Insurance Verification
  • Patient Education
  • Billing– PPO’s/ HMO’s, Denti-cal
  • Train to achieve Goals & Objectives
  • Verbal and written communication
  • Vendor relationships
  • Problem resolution
  • Team player
  • Operations management
  • Inventory control

LANGUAGES

English / Spanish

Training

  • Special Training - Operations
  • Worked with operations, Field Trainer for systems and Orientation for new hires, staff. On site training software (paperless) Doctors, managers, Treatment coordinators, and receptionists. Audit system reports.

Timeline

General Manager

Sister’s Cafe
03.2022 - 05.2025

Office Manager

West Coast Dental -
11.2021 - 02.2022

Office Manager

West Coast Dental Orange
12.2020 - 11.2021

Office Manager

Dental Group of Covina
08.2018 - 11.2020

Office Manager

Dental Group of Arcadia
04.2013 - 07.2016

Field Trainer

West Coast Dental
04.2013 - 07.2016

High School Diploma -

Montclair High School

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Rocio Huizar