Rocio Islas

• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Documented data and completed accurate updates to case records. Interviewed individuals and families to assess needs and provide informational resources. Collaborated with community program leaders and advocates to make resources accessible to those in need. Take the lead in child death cases and attend autopsy to determine circumstances of the death as abuse, neglect or accidental. Conduct forensic interviews, at times with the collaboration of law enforcement. Responsible for writing/creating and executing affidavits and testifying in court.

• Coached and observed 24 teachers to improve teaching techniques. Led and managed child study teams to develop curriculum interventions to support students academically and socially. Used Microsoft Word, PowerPoint and Spreadsheet to maintain student records and prepare reports. Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance. Planned and implemented staff development and in-service training programs to enhance knowledge and skills.

• Thought a classroom of 35 children following common core aligned curriculum. Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives. Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Incorporated multiple types of teaching strategies into classroom.

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives. Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Incorporated multiple types of teaching strategies into classroom.

Greeted customers, handled payments via POS system fulfilling over 80 orders per shift. Taking orders and delivering the meals in a prompt but friendly manner. Maintained a clean dining area and workstation by routinely arranging and replenishing supplies, and disposing of garbage. Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes. Swiftly and professionally addressed any customers complaints, escalating to management when requested. Awarded employee of the month twice for demonstrating outstanding communication and leadership skills.