Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocio Jacobus

Fort Lauderdale,FL

Summary

Driven professional with a proven track record at TeamHealth, enhancing customer satisfaction and team productivity through excellent communication and creative problem-solving. Skilled in customer relations and technical support, adept at training development and strategic sales, consistently achieving positive outcomes. Demonstrates a strong ability to bridge language gaps, ensuring comprehensive service standards compliance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

24
24
years of professional experience

Work History

Customer Service Specialist

TeamHealth
09.2015 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented and developed customer service training processes.
  • Delivered prompt service to prioritize customer needs.

Bilingual Interpreter

Private Care
03.2013 - 05.2014
  • Supported culturally diverse populations by interpreting both verbal and written materials, bridging language gaps.
  • Optimized workflow efficiency by developing a reliable system for organizing and prioritizing translation requests from multiple departments or clients simultaneously.
  • Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
  • Enhanced workplace safety by translating essential safety regulations into other languages for non-English speaking employees.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Team Leader Manager

Ewong
08.2000 - 09.2002
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

Education

Associate In Technology Systems - Computer Programming

Jorge Basadre
Peru- Lima

Skills

Good communication skills

Timeline

Customer Service Specialist

TeamHealth
09.2015 - Current

Bilingual Interpreter

Private Care
03.2013 - 05.2014

Team Leader Manager

Ewong
08.2000 - 09.2002

Associate In Technology Systems - Computer Programming

Jorge Basadre
Rocio Jacobus