ROCIO JIMENEZ
Montrose,CO
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Black Canyon Surgical Center
Montrose, CO
07.2023 - Current
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained a clean and organized reception area to uphold company image.
- Maintained accurate records of all audit work performed throughout each engagement.
Retail Sales Associate
Marshalls
Montrose, CO
12.2022 - 11.2023
- Handled customer complaints in a professional manner.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Organized displays to attract customers and promote sales.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Greeted customers upon entering the store and provided assistance.
- Processed returned merchandise according to company policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Created price tags and merchandise signs for new items.
Front and Back Desk
Montrose Wellness Center
Montrose, CO
06.2018 - 07.2023
- Greeted visitors warmly and made them feel welcome in the office.
- Resolved customer complaints quickly and efficiently without escalating matters further.
- Assisted with special projects as needed.
- Ordered front office supplies and kept inventory of stock.
- Performed data entry tasks accurately within given timelines.
- Received shipments from vendors and verified contents against invoices.
- Provided excellent customer service at all times while interacting with clients over the phone or in person.
- Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
- Provided administrative support including photocopying, faxing, and filing.
- Handled incoming and outgoing mail and packages.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Assisted with scheduling appointments, tests, and procedures.
- Assisted in scheduling interviews for potential candidates.
- Assisted with scheduling interviews for prospective employees.
- Assisted customers with scheduling appointments or making payments.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Maintained sterilization equipment, ensuring proper functioning and safety.
Host
Rio Bravo Mexican Restaurant
Montrose, CO
08.2018 - 08.2019
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Checked identification for guests who appeared under age 21.
- Greeted guests upon arrival and provided them with menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
High School Diploma -
CBT ATIZAPAN DE ZARAGOZA
State Of Mexico, Mexico06-2017
Some College (No Degree) - Phlebotomy
Technical College of The Rockies
Delta, COSkills
- Office Organization
- Customer Service
- Data Entry
- Teamwork and Collaboration
Certification
- CPR CERTIFIED
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Black Canyon Surgical Center
07.2023 - Current
Retail Sales Associate
Marshalls
12.2022 - 11.2023
Host
Rio Bravo Mexican Restaurant
08.2018 - 08.2019
Front and Back Desk
Montrose Wellness Center
06.2018 - 07.2023
High School Diploma -
CBT ATIZAPAN DE ZARAGOZA
Some College (No Degree) - Phlebotomy
Technical College of The Rockies
- CPR CERTIFIED
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