Rocio Johnson
Acworth,GA
Summary
To actively participate as a team member for improvement in the profitability and growth of a company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Specialist II
Wellstar Kennestone Hospital
2023.08 - Current
- Register patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information required for billing and collecting patient accounts
- Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration
- Obtain all necessary customer consents/attestations
- Assist with general hospital information and direction to departments within and outside of the Wellstar facility
- Establish financial arrangements to reduce financial risk.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Merchandise Coordinator Manager
AND THAT
2017.10 - 2023.07
- Managing store in compliance with company’s policies and vision, overseeing receiving, warehousing, stocking, inventory, distribution and maintenance operations
- Performed opening and closing task and act as leader on duty when required, responsible for building security, team member safety and emergency response
- Motivate, empower, and inspire team members with clear direction
- Collaborate with leadership to communicate expectations, and priorities to the team members
- Knowledgeable of products sold, analyzes merchandise categories, and identify trends
- Lead the execution of price changes, put backs, straightening merchandise, and replenishing
- Protect Company assets through reduction shrink and control of damages by following company policies and procedures.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
Grocery Replenishment
Sam's Club
2007.04 - 2008.06
- Responsibilities include cashier, assist customers with their needs, Forklift operator, replenish merchandise, stocking.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Kept shelves up to date with latest planograms and performed resets.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
- Streamlined grocery replenishment processes through effective communication with team members and management.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
Education
High School Diploma -
San Fernando High School
San Fernando, CA06.1998
Skills
Medical Terminology
Front Desk Operations
HIPAA Compliance
Appointment Scheduling
Fee Collection
Patient Registration
Insurance Verification
Customer Service
Certification
- Certified CRCR, HFMA
Languages
Spanish
Professional Working
Timeline
Patient Access Specialist II
Wellstar Kennestone Hospital
2023.08 - Current
Merchandise Coordinator Manager
AND THAT
2017.10 - 2023.07
Grocery Replenishment
Sam's Club
2007.04 - 2008.06
High School Diploma -
San Fernando High School
- Certified CRCR, HFMA
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