Rocio Lopez
Oakland,CA
Summary
Proactive Manager with extensive experience in team leadership and facility management. Successfully improved customer satisfaction and employee engagement through strategic planning and effective communication. Skilled in time management, complex problem-solving, and maintaining high standards of company expectations and safety.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
McDonalds
10.2016 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Janitorial Lead
First Building Miantainance
01.2008 - 06.2016
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Contributed to a positive work environment through open communication channels among team members.
- Facilitated successful project completion by coordinating tasks among team members.
Office Cleaner
Amtrak
11.2005 - 05.2007
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.
- Demonstrated adaptability by quickly adjusting to changes in cleaning assignments or procedures as directed by management.
- Fostered positive work environment by being approachable and responsive to specific cleaning requests.
Education
High School Diploma -
Certificate
MexicoSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
- Computer Skills
- Positive Attitude
- Adaptability and Flexibility
- Multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
Certificate of Achievement: California Food Handler
Timeline
Manager
McDonalds
10.2016 - 08.2024
Janitorial Lead
First Building Miantainance
01.2008 - 06.2016
Office Cleaner
Amtrak
11.2005 - 05.2007
High School Diploma -
Certificate
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