ROCIO LOPEZ
Los Angeles,CA
Overview
20
20
years of professional experience
Work History
Funder
Quality acceptance
Van Nuys, CA
03.2020 - 05.2022
- Coordinated communication with borrowers and third parties, ensuring consistent brand experience.
- Analyzed loan applications to uphold requirements, maintain data integrity, and detect fraud.
- Reviewed financial statements and credit reports to mitigate company risk.
- Conducted interviews with customers and third parties for thorough verification documentation.
- Achieved daily, weekly, and monthly performance goals set by management.
- Managed individual and team files to meet production deadlines.
- Followed up on pending loans for resolution as instructed by management.
Underwritter \ Funder
Premier Auto Credit
Van Nuys, CA
05.2019 - 03.2020
- Processed loan applications efficiently, ensuring professionalism and timeliness.
- Gathered essential information for application submissions when needed.
- Evaluated credit data to determine associated risks in lending.
- Authorized credit extensions based on established guidelines from management and regulations.
- Entered and monitored data related to application outcomes including approvals and declines.
- Documented unique loan decisions and clarified any misunderstandings with management.
- Ensured precise record-keeping of customer applications, tracking changes diligently.
- Cultivated lender relationships to meet volume goals while upholding credit standards.
Underwriter
1800 Title loans
Mission Hills, CA
01.2015 - 01.2016
- Evaluated loan values using in-depth vehicle appraisals for accurate assessments.
- Managed daily bank deposits and customer payments in accordance with legal standards.
- Boosted sales and fostered customer loyalty through effective transaction handling.
- Confirmed current status of vehicle insurance and DMV registrations for compliance purposes.
- Conducted credit report analyses to determine applicant viability.
- Systematically compiled and verified documents presented by customers for completeness.
- Maintained regular communication with customers to enhance service quality.
- Recognized repeatedly as Employee of the Month for exemplary contributions.
Porfolio Underwriter
Westlake Financial Services
Los Angeles, CA
01.2011 - 01.2014
- Analyzed credit reports to assess customer eligibility for loans.
- Verified customer employment and addresses to facilitate loan acquisition.
- Compiled and organized account paperwork, ensuring compliance with regulations.
- Evaluated customer stipulations to detect fraudulent activity effectively.
- Interacted extensively with customers, dealers, and creditors to resolve deal issues.
- Developed and tracked pricing worksheets using Excel for accurate financial assessments.
- Conducted post-funding welcome calls to onboard new Westlake ALPS customers.
- Prepared loans for funding and transferred vehicle GPS data accurately.
Office Clerk
Department of Mental Health
Los Angeles, CA
01.2009 - 01.2010
- Answering Multiple Phone Line Data Entry ( Checking Medical Eligibility )
- Helping clients and getting all paper work needed for new clients.
- Filing, Faxing, puling charts out for doctors.
- Sending out medical records request.
- Opening charts for new patients and closing charts for clients no longer attending.
- Billing doctors progress notes on the IS System .
- Accounting
Student Worker
Council Member Ed Reyes Office
Los Angeles, CA
01.2002 - 01.2005
- Answering multiple phone lines
- Data Entry, Filing, Faxing
- Opened, sorted and distributed incoming mail.
- Typing motions for Ed Reyes council weekly meetings.
Education
High school - undefined
Skills
- Credit evaluation and underwriting expertise
- Loan origination and pricing analysis
- Financial assessment skills
- Outside sales and B2B engagement
- Multi-line phone operation skills
- Fluent in Spanish
- Customer service excellence and communication skills
- DocuSign knowledge
- Data entry
Languages
Spanish - Fluent
Timeline
Funder
Quality acceptance
03.2020 - 05.2022
Underwritter \ Funder
Premier Auto Credit
05.2019 - 03.2020
Underwriter
1800 Title loans
01.2015 - 01.2016
Porfolio Underwriter
Westlake Financial Services
01.2011 - 01.2014
Office Clerk
Department of Mental Health
01.2009 - 01.2010
Student Worker
Council Member Ed Reyes Office
01.2002 - 01.2005