Rocio Lopez
Las Vegas,NV
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Byrd Underground
Henderson, Nevada
05.2024 - Current
- Managed daily office operations and maintained organized filing systems.
- Handled correspondence and communications with clients and vendors.
- Supported the onboarding process for new employees, providing necessary training materials.
- Implemented office supply inventory management to ensure availability of resources.
- Maintained confidential records and ensured compliance with company policies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
DMV Clerk
Dmv Services Centers
Las Vegas, Nevada
01.2023 - 05.2024
- Assisted customers with vehicle registration inquiries and forms.
- Maintained accurate records of transactions and customer interactions.
- Collaborated with team members to improve workflow and service delivery.
- Educated customers on state vehicle laws and requirements clearly.
- Managed scheduling for appointments to minimize wait times effectively.
- Utilized computer systems to update and retrieve customer data securely.
- Handled cash transactions and reconciled daily cash drawers accurately.
- Assisted customers in completing forms accurately and efficiently.
- Followed up with customers via phone or email regarding status of their requests.
- Performed data entry tasks including entering customer information into the computer system.
- Participated in staff meetings to discuss performance metrics and best practices.
- Scanned documents into electronic format as needed for archival purposes.
Assistant EVS Director
SMS
Las Vegas, USA
02.2021 - 01.2023
- Maintain high degree of confidentiality, daily email and phone communication.
- Conduct new hire orientation, process employment verification.
- Filing new hire folders, offer letters, terminations, drug screening and background.
- Maintained required records of work hours, budgets, payrolls and other information.
- Established and implemented operational standards and procedures for departments supervised.
- Ensured that supplies and equipment were available in adequate amounts.
- Inspected work performed to ensure that it met specifications and established standards.
Item Processor
AMAZON
Las Vegas, USA
03.2017 - 01.2021
- Processed incoming inventory using handheld scanners and automated systems.
- Sorted and organized items for efficient storage within the warehouse.
- Collaborated with team members to ensure timely completion of processing tasks.
- Operated pallet jacks to move heavy items safely and efficiently.
- Adhered to safety protocols while performing daily operational duties in the warehouse.
- Supported other team members by providing assistance when needed.
- Analyzed customer feedback and adjusted processes accordingly.
Education
High School Diploma -
RANCHO HIGH SCHOOL
LAS VEGAS, NV06.2012
Skills
- Time-management
- Office management
- Data entry
- Document organization
- Employee onboarding
- Recruiting
- Problem-solving
- Multi-tasking
- Customer service
- Effective communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administrative Assistant
Byrd Underground
05.2024 - Current
DMV Clerk
Dmv Services Centers
01.2023 - 05.2024
Assistant EVS Director
SMS
02.2021 - 01.2023
Item Processor
AMAZON
03.2017 - 01.2021
High School Diploma -
RANCHO HIGH SCHOOL