Rocio Maldonado
Irvine,CA
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Tacos Los Bandidos
08.2023 - 12.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Educated employees on register use, merchandising, and customer service.
Cashier Team Lead
Tacos El Patron
02.2021 - 11.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2004
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Team Management
- Cash Register Operation
- Cash handling expertise
- Cashier training
- Motivational Skills
- Adaptability and Dependability
Timeline
Cashier Team Lead
Tacos Los Bandidos
08.2023 - 12.2024
Cashier Team Lead
Tacos El Patron
02.2021 - 11.2023
High School Diploma -
Cathedral City High School
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