ROCIO MARGARITA
Houston
Summary
Dynamic and detail-oriented professional with exceptional customer service experience at Restaurant and Forever 21. Bilingual communicator skilled in POS system operations and time management. Proven ability to enhance guest experiences and foster customer loyalty through effective collaboration and cultural mediation. Committed to maintaining high professional ethics in all interactions.
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Restaurant
02.2025 - Current
- Delivered exceptional customer service in high-pressure fine dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained knowledge of menu offerings and wine pairings to enhance guest experience.
- Trained and mentored new servers on service standards and protocols.
Interpreter
ORGANISATION
01.2023 - Current
- Facilitated communication between clients and service providers in diverse settings.
- Translated spoken and written materials accurately to ensure comprehension.
- Assisted in cultural mediation, fostering understanding among parties with different backgrounds.
- Developed glossaries of specialized terminology for consistent interpretation services.
Retail Sales Associate
Forever 21
05.2024 - 01.2025
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Collaborated with team members to maintain store appearance and optimize product displays for increased sales.
- Assisted in inventory management by tracking stock levels and conducting regular audits to ensure accuracy.
- Processed transactions efficiently using point-of-sale systems, ensuring prompt and accurate checkout experiences.
Education
Associate of Science - Engineering
Houston Community College
Houston, TX05-2027
Associate of Arts - Psychology
Lone Star College
Houston, TX01-2023
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Customer service
- Time management
- Flexible schedule
- Cash handling
- Fluent bilingualism
- Professional ethics
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food beverages Training - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Portuguese
Limited Working
Timeline
Fine Dining Server
Restaurant
02.2025 - Current
Retail Sales Associate
Forever 21
05.2024 - 01.2025
Interpreter
ORGANISATION
01.2023 - Current
Associate of Science - Engineering
Houston Community College
Associate of Arts - Psychology
Lone Star College
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