Rocio Martinez

• Conducted home visits, assessing the living conditions of clients and providing necessary interventions.
• Maintained accurate case records, ensuring adherence to state regulations and agency policies.
• Served as a liaison between clients, families, schools, and community organizations for seamless collaboration on cases.
• Developed strong rapport with clients through empathetic listening and clear communication skills.
• Enhanced client outcomes by conducting comprehensive assessments and developing individualized service plans.

N/A

• Interview patient's obtained demographic and insurance information. Verifying insurance eligibility & authorizations. Obtaining signatures for medical consent. Collect copayments & Deductibles.
• Pre admit patients for surgeries and admissions.
• HIPAA regulations, safeguarding the privacy of sensitive patient information.
• Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
• Crossed train in Emergency registration and Labor and Delivery.

Front desk checking in patients for appointments. Making appointments obtaining authorization as needed running insurance eligibility.

Registering patients interviewing. Patients signing medical consents.

Cross trained in emergency room. Worked quick registration. Registered patients for the emergency room.

Verified insurance and financially cleared accounts after patient medical screened by a physician.

• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

N/A

• Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
• Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
• Streamlined pre-authorization requirements for various tests or procedures, reducing delays in treatment plans.
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
• Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.