Rocio Mendoza
Bridgeview,IL
Summary
Experienced operations manager with a proven track record of streamlining operations, reducing costs, and improving organizational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Builds strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Operations Manager, Fulfillment Operations
Dropps
09.2021 - Current
- Managed staff of 30+ employees- salary, hourly and temporary workforce
- Implemented an ERP system
- Improved production planning and production output by 50%
- Managed and owned operations metrics including labor cost
- Collaborated with management team on creation of training materials and SOPs
- Managed wholesale production, from assembling the product to outbound
- Collaborated with Inventory Manager on daily/ weekly/ monthly inventory tasks.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
Operations Scheduling Supervisor, Fulfillment Operations
Givaudan
03.2020 - 08.2021
- Managed staff of 13+ employees- salary, hourly and union workforce
- Lead facility order, report performance to shipment, production and inventory
- Work in team environment to develop procedures that assist production improvements
- Developed KPI metrics to measure performance in efficiency to schedule
- Developed SOPs and observed employees to ensure compliance with standards
- Interviewed, hired, coached and trained employees
- Managed relationships between Planning, Production and Quality
- Utilized SAP to manage daily functions.
- Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.
Assistant Operations Manager, Fulfillment Operations
Plated
01.2016 - 12.2019
- Managed staff of 150+ full-time employees, in addition to temporary workforce
- Developed, implemented and facilitated processes that focused on achieving measurable improvements to production efficiency, inventory management, quality, fulfillment accuracy and on-time delivery
- Collected operational data and published metrics/reports
- Maintained compliance of company sanitation plan and ensured that department operated in clean and sanitary manner while ensuring compliance with all food safety regulations
- Assisted senior leadership to define, benchmark, and implement best practices within company structure
- Lead facility openings and start-ups in 3 different fulfillment centers; TX, PA, NJ; coached and trained staff
- Interviewed, hired, coached and trained employees for multiple departments
- Implemented production planning, rolled out ERP systems in all six fulfillment centers across country.
- Coordinated with General Manager in different operational issues and promotional activities.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
Operations Supervisor, Production
Plated
06.2015 - 01.2016
- Trained and developed team members and leadership
- Production Planning/Labor Planning
- Provided guidance in food safety and quality
- Engaged employees to create safe, energetic work environment through feedback and recognition
- Hands on supervision on day-to-day production
- Responsible for processing and auditing weekly payroll using HRIS system.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 50 employees.
Team Lead, Quality & Assurance
Plated
05.2013 - 06.2015
- Established Quality Team
- Trained and mentored 15 team members
- Ensured quality standards were met by auditing production
- Verify specifications for finished products and incoming ingredients
- Detained production line if product didn't meet quality standards
- Follow hold protocol for any nonconforming ingredients and finished goods.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Skills
- Data Analysis
- Administrative Management
- Schedule Management
- Operations Management
- Employee Development
- Collaborative Teamwork
- Safety Management
- Production Planning
- KPI Tracking
- Payroll Administration and Timekeeping
- Process Improvements
- Productivity Improvement
Certification
- Certified Lean Six Sigma Green Belt
- ServSafe Manager Certification
- First Aid, CPR and AED Certified
Accomplishments
- Inspired and led network collaboration to improve facility metrics
- Updated processes to increase outbound customer order output by 50%
- Improved customer order accuracy by 45%
- Assisted in the development of facility SOP's to enhance productivity
- Created and executed production time studies to increase operational efficiencies
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Manager, Fulfillment Operations
Dropps
09.2021 - Current
Operations Scheduling Supervisor, Fulfillment Operations
Givaudan
03.2020 - 08.2021
Assistant Operations Manager, Fulfillment Operations
Plated
01.2016 - 12.2019
Operations Supervisor, Production
Plated
06.2015 - 01.2016
Team Lead, Quality & Assurance
Plated
05.2013 - 06.2015
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