Rocio Moya
Miami,FL
Summary
Industrious Assistant Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. overseeing personnel needs and solving routine and complex problems. Familiar with markets and proactive in capturing new customers. Dedicated with professionalism with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Tasks and training in skills. Motivated to learn, grow and excel in industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
Clinical Care Medical Center
Miami Beach, FL
11.2020 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Strategically managed resources, milestones and budgets, saving, and expenses .
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed daily operations of CCMC organization, orchestrating forward-thinking strategies to accomplish profit and goals.
- Directed strategic workforce planning, performance management, and benefits administration.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Front Desk Receptionist
Auto Body Experts
Miami FL, FL
01.2017 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Planned coverage needs and organized services to support incoming special events.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
International Security /Planner
Eulen America MIA Airport
Miami FL, FL
11.2013 - 12.2016
- Prepared reports using statistics, charts and graphs to illustrate planning studies in areas such as population, land use or zoning.
- Developed and maintained city planning, zoning and regulatory documentation, utilizing modern approaches to address area current and future needs.
- Conducted research to prepare plans by holding interviews, preparing questionnaires, reviewing various types of documents and handling field observations.
- Spoke publicly to discuss planning projects, garner interest and build support for community areas and government buildings.
- Conducted site assessments to verify plan accuracy and feasibility of proposed developments.
- Responded to public inquiries and complaints.
- Identified opportunities and developed plans for sustainability projects and programs to improve energy efficiency, minimize pollution or waste or restore natural systems.
- Smoothly supported team activities to efficiently accomplish project milestones and achieve results.
- Advised planning officials on project feasibility, cost-effectiveness and possible alternatives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Front Desk Receptionist
Youth Co-op
Miami FL, FL
01.2011 - 09.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Medical School - Clinical Psychology
Keyser University Online Campus
Ft Lauderdale Campus06.2026
None - Billing And Coding
Everest Institute
Hialeah FL04.2011
High School Diploma -
Hialeah Miami Lakes
Hialeah, FL06.2010
Skills
- Financial Statement Review
- Business Leadership
- Problem Anticipation and Resolution
- Assignment Delegation
- Goal Setting
- Administrative Management
- Customer Service Management
- Staff Scheduling
- Supplier Monitoring
- Verbal and Written Communication
- Performance Assessment
- Employee Motivation
- Recruitment and Hiring
- Decision Making
- Originality and Creativity
- Team Leadership
- Calendar Management
- Multitasking and Prioritization
- Customer Relations
- Payroll Administration and Timekeeping
- Word Processing
- Content Workflow
- Desktops, Laptops and Mobile Devices
- Focus and Follow-Through
- Budget Control
- Training Management
- Data Analysis
- Attention to Detail
- Leadership Development
- Problem Solving
- Strategic Planning
- Client Retention
- Creative Solution Development
- Employee Relations
- Coaching and Development
- Upbeat and Positive Personality
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Creative Problem Solving
- Responding to Difficult Customers
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to Results.
- Achieved results by completing tasks with accuracy and efficiency.
- Supervised team of 17 staff members.
- Achieved result through effectively helping with tasks.
- Documented and resolved issue which led to results
- Collaborated with team in the development of upcoming projects.
Certification
- International Security Professional, Eulen America -
- ISO
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Center Manager
Clinical Care Medical Center
11.2020 - Current
Front Desk Receptionist
Auto Body Experts
01.2017 - 12.2017
International Security /Planner
Eulen America MIA Airport
11.2013 - 12.2016
Front Desk Receptionist
Youth Co-op
01.2011 - 09.2013
Medical School - Clinical Psychology
Keyser University Online Campus
None - Billing And Coding
Everest Institute
High School Diploma -
Hialeah Miami Lakes