Rocio Orozco Mendez
San Jose
Summary
Accomplished Security Supervisor with a proven track record at GardaWorld Security, enhancing safety through expert CCTV monitoring and strategic staff management. I excel in team leadership and security personnel training, significantly improving operational efficiency. My approach has consistently fostered a secure environment, achieving a notable increase in employee and visitor satisfaction.
Overview
11
11
years of professional experience
Work History
Security Supervisor
GardaWorld Security
12.2020 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling.
- Managed a team of security officers, providing guidance and support to ensure a high level of professionalism.
Executive Security Receptionist
GardaWorld Security
12.2020 - 09.2022
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with employees and visitors.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Entered data and created new badge profiles for incoming employees and visitors.
- Provided client with badge reports and records as requested.
- Conducted CCTV review and investigations per client request.
- Enforced emergency response plans, preparing team for various security scenarios.
Customer Service Representative
Transpak
01.2020 - 07.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Security Patrol Officer
Securitas Security Services USA
05.2018 - 12.2019
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
- Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
- Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
- Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
- Provided timely support during crisis situations, assisting with evacuation planning and resource allocation as needed.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
Security Officer
Security Industry Specialists
06.2015 - 05.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reduced incidents of theft and vandalism through vigilant monitoring of assigned locations.
- Maintained a safe environment for customers and employees by enforcing facility policies and procedures.
- Enhanced mobile security by conducting thorough vehicle and foot patrols in designated areas.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
Target
11.2013 - 04.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma -
Pioneer High School
San Jose, CASkills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Safety and security procedures
- Daily incident reporting
- Staffing and scheduling
- Access control
- FLUENT IN SPANISH
Timeline
Security Supervisor
GardaWorld Security
12.2020 - Current
Executive Security Receptionist
GardaWorld Security
12.2020 - 09.2022
Customer Service Representative
Transpak
01.2020 - 07.2020
Security Patrol Officer
Securitas Security Services USA
05.2018 - 12.2019
Security Officer
Security Industry Specialists
06.2015 - 05.2018
Customer Service Representative
Target
11.2013 - 04.2016
High School Diploma -
Pioneer High School
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