Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Rocio Payan

Burlington,CO

Summary

Accomplished General Manager with a proven track record at Arbys restaurant, enhancing customer engagement and streamlining operations. Expert in vendor sourcing and adept at fostering customer relationships, I excel in sales team leadership and operations management, significantly boosting efficiency and profitability.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate Manager

Dollar General
Burlington, CO
10.2024 - Current
  • Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
  • Provided technical support to customers when needed.
  • Created reports on customer service, sales activities, and inventory levels.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Coached, developed and motivated team to achieve revenue goals.

General Manager

Arbys restaurant
Burlington, CO
08.2014 - 12.2024
  • Tracked monthly sales to generate reports for business development planning.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Sales Floor Associate Cashier

Walmart
Winston-Salem, NC
10.2016 - 11.2016
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Provided product knowledge upon request to help customers make informed purchase decisions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Restocked shelves according to planograms while adhering to company standards for quality assurance.
  • Assisted customers with locating desired items in store.
  • Verified accuracy of prices by checking tags against inventory system.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

West Phoenix High School
Phoenix, AZ
05-2013

Skills

  • Negotiation expertise
  • Meeting management
  • Sales team leadership
  • Performance reviews
  • Recruitment
  • Customer engagement
  • Excellent communication skills
  • Efficient multi-tasker
  • Bilingual
  • Supervision and training
  • Labor cost controls
  • Profit and loss
  • Top talent recruiting, hiring, and retention
  • Staff training and development
  • Operations management
  • Vendor sourcing
  • Advertising and marketing
  • Customer relationship management

Affiliations

I like to stay busy always my goal is always to learn new things and to become more successful in life.

Languages

English
Professional
Spanish
Professional

Accomplishments

I am serve safe certified in food safety received multiple awards for labor control and great operation for a restaurant helped train and developed multiple general managers for company.

Certification

I am servsafe certified for food safety since May 25 2021.

Timeline

Sales Associate Manager

Dollar General
10.2024 - Current

Sales Floor Associate Cashier

Walmart
10.2016 - 11.2016

General Manager

Arbys restaurant
08.2014 - 12.2024

High School Diploma -

West Phoenix High School

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Rocio Payan