Rocio Perez
Los Angeles,CA
Summary
Dynamic team leader with a proven track record in enhancing guest experiences and optimizing operations. Skilled in training and problem-solving, driving team collaboration to achieve exceptional service quality. Results-driven Team Leader with expertise in team leadership, staff scheduling, and conflict resolution. Proven ability to enhance guest experiences while maintaining operational excellence.
Overview
13
13
years of professional experience
Work History
Team Lead
Universal Studios Hollywood
Universal City, California
11.2022 - Current
- Led daily operations for theme park attractions and guest experiences.
- Coordinated staff schedules to ensure adequate coverage.
- Trained team members on safety protocols and operational procedures.
- Assisted in the development of training materials for new employees.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
Sales Associate
Universal Studios Hollywood
Universal City, California
03.2012 - 11.2016
- Assisted guests with inquiries and provided information about attractions.
- Collaborated with team members to enhance guest experience during busy periods.
- Demonstrated product knowledge to promote merchandise in retail locations.
- Responded promptly to guest feedback and resolved minor issues effectively.
- Participated in training sessions to improve service techniques and operational skills.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
Education
Associate of Arts -
K
G01-2017
Skills
- Team leadership
- Staff training
- Coaching and mentoring
- Strategic planning
- Attention to detail
- Task delegation
Timeline
Team Lead
Universal Studios Hollywood
11.2022 - Current
Sales Associate
Universal Studios Hollywood
03.2012 - 11.2016
Associate of Arts -
K
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