Rocio Perez
Los Angeles,CA
Summary
Highly motivated team lead eager to develop stronger leadership skills while leveraging strong communication, problem-solving, and technical expertise to drive team performance. My current role as lead has demonstrated my ability to learn quickly and contribute effectively.
Overview
18
18
years of professional experience
Work History
Team Lead
Universal Studios Hollywood
Universal City, California
10.2022 - Current
- Lead the team in daily operations and guest service initiatives.
- Coordinate staff scheduling to ensure adequate coverage.
- Train new employees on safety protocols and operational procedures.
- Provide leadership and guidance to team members, ensuring that tasks are completed on time, and to a high standard.
- Offer training and support to keep team members motivated and working toward objectives.
- Collaborate with management to develop strategies for improving team performance.
- Reviewed completed work to verify consistency, quality, and conformance.
Sales Associate
Universal Studios Hollywood
Universal City, California
05.2013 - 11.2025
- Provided exceptional customer service during high-traffic periods.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties, such as accepting payments, issuing receipts, and counting money back.
- Resolved guest inquiries and concerns promptly and professionally.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Collaborated with team members to enhance guest experiences.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Dental Assistant
Glenhurst Dental Group
Los Angeles, California
05.2008 - 03.2010
- Assisted dentists during procedures by providing necessary instruments and materials.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Collaborated with the dental team to ensure smooth workflow and patient care.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Prepared treatment rooms by sterilizing tools and ensuring proper setup for procedures.
- Conducted preliminary examinations by taking dental X-rays and gathering medical histories.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
Certificate of Technical Studies - Dental Assistant
U.E.I College
Huntington Park, CA04-2008
High School Diploma -
Roosevelt High School
Los Angeles, CA06-2007
Skills
- Team leadership
- Staff scheduling
- Employee training
- Coaching and mentoring
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Task delegation
- SOP adherence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Team Lead
Universal Studios Hollywood
10.2022 - Current
Sales Associate
Universal Studios Hollywood
05.2013 - 11.2025
Dental Assistant
Glenhurst Dental Group
05.2008 - 03.2010
Certificate of Technical Studies - Dental Assistant
U.E.I College
High School Diploma -
Roosevelt High School
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