Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rocio Perez Ortega

Portsmouth,VA

Summary

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality.

Overview

10
10
years of professional experience

Work History

Front Desk Assistant and Custodian

SDS New And Used Tires
06.2021 - 12.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Kept building spaces premises clean inside and outside.

Warehouse Worker

Warehouse Lowes
10.2018 - 03.2021
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Warehouse Worker

Carparts.com Warehouse
11.2016 - 02.2019
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Strapped items down over protective padding to secure throughout transportation.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Cashier Team Lead and Retail Sales Associate

Thirft Store City
06.2014 - 08.2017
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Woodrow Wilson High School
Portsmouth, VA
06.1990

Skills

  • Excellent Communication
  • Problem-solving skills
  • Hospitality services
  • Time Management
  • Sanitation Techniques
  • Skilled housekeeper
  • Cleaning and sanitizing
  • Packaging and Labeling
  • Picking and Packing
  • Loading and unloading
  • Problem-Solving
  • Warehouse Operations

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Assistant and Custodian

SDS New And Used Tires
06.2021 - 12.2023

Warehouse Worker

Warehouse Lowes
10.2018 - 03.2021

Warehouse Worker

Carparts.com Warehouse
11.2016 - 02.2019

Cashier Team Lead and Retail Sales Associate

Thirft Store City
06.2014 - 08.2017

High School Diploma -

Woodrow Wilson High School

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Rocio Perez Ortega