Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocio Pimentel

Government Services, Disaster Recovery
LaBelle,FL

Summary

Professional in program management with history of driving project success and ensuring operational excellence. Track record of fostering collaborative environments and achieving targeted outcomes.


Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Home Purchase Assistance Program Supervisor

HORNE, LLP
Fort Myers, Florida
10.2023 - Current
  • Contributed to the development and writing of comprehensive program guidelines and Standard Operating Procedures (SOPs) for three sister programs, ensuring clarity, compliance, and alignment with organizational objectives to aid in LeeCares' program launch.
  • Led the development of underwriting tool now used in Home Purchase program system of record.
  • Oversaw staff training and development, ensuring employees were equipped with the skills needed to excel in their roles.
  • Served as a subject matter expert and primary resource for the Home Purchase program, providing guidance and support to applicants, lenders, realtors, and title agents throughout home purchase processes.
  • Developed strong relationships with community partners to secure resources and support for LeeCares programs.
  • Upheld strict compliance with internal policies and external regulations governing the program's activities, ensuring all operations ran without complications.
  • Surpassed client expectations by achieving outstanding program success, closing a high volume of mortgage loans and and fostering a positive community response through impactful outcomes.

Principal Housing Finance Coordinator

Habitat for Humanity of Lee and Hendry Counties
Fort Myers, Florida
06.2021 - 10.2023
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication continually reaching goal of 55 closings per year.
  • Facilitated smooth closing processes by collaborating effectively with title companies, insurance agencies, and construction department.
  • Mitigated financial risks, conducting in-depth analysis of applicants' financial stability and potential for repayment.
  • Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.
  • Fostered culture of continuous improvement, suggesting and implementing process enhancements that reduced turnaround times.
  • Supported regulatory compliance, staying abreast of changes in mortgage lending laws and implementing necessary adjustments.

Cash Line Team Lead - Vault Teller

Regions Bank
Fort Myers, Florida
10.2018 - 06.2021
  • Coordinated logistics for large-scale cash movements between branches, ensuring timely delivery while maintaining strict security protocols.
  • Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
  • Managed high-volume currency exchanges while maintaining accuracy and speed in a fast-paced environment.
  • Managed a team of tellers effectively, providing guidance, support, and setting performance expectations that contributed to overall success of the cash line.
  • Developed strong relationships with clients, fostering trust and confidence in the bank''s ability to handle their financial needs securely.

Education

Associate of Arts - Finance

Florida SouthWestern State College
Fort Myers, FL
04.2017 - 04.2019

Skills

Operational leadership

Staff training

Standard operating procedures

Process improvements

Program management

Eligibility determination

Relationship building

Data analysis

Timeline

Home Purchase Assistance Program Supervisor

HORNE, LLP
10.2023 - Current

Principal Housing Finance Coordinator

Habitat for Humanity of Lee and Hendry Counties
06.2021 - 10.2023

Cash Line Team Lead - Vault Teller

Regions Bank
10.2018 - 06.2021

Associate of Arts - Finance

Florida SouthWestern State College
04.2017 - 04.2019

Similar Profiles

CREATE PROFILE
Rocio PimentelGovernment Services, Disaster Recovery