Rocio Ramirez
Hollister
Summary
Multitasking able to serve more than one customer at the time and handle multiple tasks for example: answering phone calls and taking orders. Good judgment, problem solving and interpersonal skills. Ability to work for long hours and very well under pressure. Fully bilingual in Spanish and English.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Janitor
Varsity Contractors Inc.
San Jose, CA
10.2019 - 10.2020
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Wet and spot mopped to clean floors and other surfaces and also swept floors.
- Wipe and disinfect surfaces like for example cubicles and kitchen.
Manager
Country Gourmet American Bistro
Sunnyvale, CA
02.2014 - 02.2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Led staff meetings for team of 7 to communicate objectives of the day.
- Addressed customers queries about menu options. Contacted kitchen staffs about recook orders, wait time and product availability.
- Ensured all servers follow food sanitation standards and restaurant procedures. Also served food to customers.
- Deposit all cash at the end of the shift. Booked all sale transactions from servers and cashiers. Make sure everything was set up for next shift.
- Answering telephone calls to take orders and answer customer questions to assure satisfaction.
Fulfillment
Macys Fullfillment Center
Sunnyvale, CA
2013 - 2014
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Fremont Adult & Continuing Education
Sunnyvale, CA5 2020
Skills
Punctual
Fluent in English and Spanish
Customer service-focused
Basic computer skills
Organized and good with time management
Able to multitask
Teamplayer
Experience
["Managers, All Other"],["Janitors and Cleaners, Except Maids and Housekeeping Cleaners"]
Certification
Beginning Classic & Volume Lash Certified
Timeline
Janitor
Varsity Contractors Inc.
10.2019 - 10.2020
Manager
Country Gourmet American Bistro
02.2014 - 02.2018
High School Diploma -
Fremont Adult & Continuing Education
Fulfillment
Macys Fullfillment Center
2013 - 2014