Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocio Ramos

Long Beach,CA

Summary

Experienced Security Supervisor with background in a variety of security settings. Strengths include development and implementation of security policies, procedures, and protocols to ensure safety. Skilled in teamwork, communication, problem-solving, and crisis management. Previous work involvement resulted in improved overall safety measures and decreased incidents.

Skilled in training and coaching security team members to achieve high standards of security across the board. Experienced in conducting patrols, performing screenings, and reviewing CCTV footage for signs of suspicious activity.

Overview

10
10
years of professional experience

Work History

Security Supervisor

Allied Universal Security Services
Harbor City, California
12.2022 - 07.2023
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Implemented new technologies such as biometric systems or facial recognition software into existing Security infrastructure.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Led security team and contributed to on-call shifts.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
  • Ensured all security equipment was maintained and fully operational.
  • Managed access control systems to secure premises and sensitive areas.
  • Evaluated performance of security staff and provided constructive feedback.
  • Developed emergency evacuation plans and conducted drills to ensure preparedness.
  • Coordinated security efforts for special events and high-profile visits.
  • Facilitated communication between security team and other departments for a cohesive environment.
  • Monitored CCTV systems to ensure comprehensive surveillance of the facility.
  • Maintained accurate records of security incidents and responses for compliance purposes.
  • Conducted investigations into security breaches and prepared detailed reports.
  • Conducted regular security patrols to identify and mitigate potential threats.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Monitored and authorized employee and guest access to guard against theft.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Developed and implemented training procedures for newly hired personnel.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Developed and updated policies to keep employees safe from violence and harassment in workplace.
  • Analyzed security bulletins, gathering information on software vulnerabilities and patches.
  • Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
  • Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.

Security Officer

Securitas Security
Harbor City, California
12.2019 - 12.2022
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Operated communication systems between officers stationed throughout the facility.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Monitored CCTV systems to ensure safety and security of premises.

Cashier

Chevron
Long Beach, CA
01.2019 - 12.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Checked personal identifications during alcohol and tobacco sales.

Daily Porter

Rolling Hills Country Club
Rolling Hills Estates, California
06.2018 - 08.2019
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Greeted customers and provided assistance with their needs.
  • Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
  • Stocked shelves and rotated inventory to ensure freshness of products.
  • Maintained a safe work environment by adhering to all safety protocols.
  • Organized storage areas to maximize efficiency and promote a neat appearance.
  • Received incoming shipments and verified contents against invoices or other documents.
  • Moved furniture and other heavy objects as needed throughout the facility.
  • Assisted in setting up displays for special events or promotions.
  • Ensured that all areas were kept clean and tidy at all times.
  • Performed regular inspections of floors, walls, ceilings, lights fixtures., for cleanliness standards.
  • Performed basic maintenance and cleaning.
  • Cleaned various work areas by mopping, vacuuming and polishing mirrors.
  • Maintained clean and tidy appearance in reception, waiting areas and hallways.
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.
  • Sanitized frequented areas and equipment using approved supplies.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Cleaned common areas following established schedules and prescribed methods.
  • Maintained inventory of necessary supplies.
  • Secured buildings by locking rooms and main entrance doors and setting alarms.
  • Arranged and removed furniture to prepare facilities for events.
  • Traveled to local vendors to pick up supplies or equipment repairs.
  • Received deliveries via freight elevator, moving to appropriate locations within building.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Dusted furniture, machines or equipment.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed company uniform, performance and security policies with every job.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Notified managers of repair needs or additions to building operating systems.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.

Loss Prevention Specialist

Ross Dress for Less
Long Beach, CA
07.2016 - 02.2018
  • Monitored surveillance cameras to detect suspicious activity.
  • Conducted investigations into thefts and other security breaches.
  • Inspected merchandise for compliance with theft prevention policies.
  • Developed and implemented loss prevention procedures to reduce inventory shrinkage.
  • Maintained records of incidents, including employee violations and customer complaints.
  • Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
  • Performed regular audits of store operations to ensure compliance with safety regulations.
  • Interviewed witnesses and suspects in connection with security-related incidents.
  • Responded quickly to emergency situations, such as robberies or assaults, providing support until police arrived.
  • Ensured the proper use of access control systems by monitoring personnel movements throughout the facility.
  • Reviewed store layouts regularly for possible vulnerabilities in order to prevent theft or intrusions.
  • Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.

Security Officer

Blackhawk
Long Beach, CA
10.2014 - 12.2017
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Responded to alarms and conducted investigations as required.
  • Assisted in the development and implementation of security policies and procedures.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Patrolled crowds during events to preserve order and promote security.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.

Cashier

Chik-Fil-A
Lakewood, California
04.2015 - 02.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

After-School Program Leader

ICES Before & After School Program
Long Beach, CA
06.2013 - 09.2015
  • Organized and supervised daily activities for students in the after-school program.
  • Developed lesson plans and educational activities to engage students.
  • Assisted with homework assignments, projects, and tests.
  • Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
  • Led group discussions and activities related to character building topics such as respect, responsibility, and community service.
  • Encouraged positive behavior among students through positive reinforcement techniques.
  • Planned field trips to reinforce learning objectives of the curriculum.
  • Ensured safety of all participants at all times while participating in after-school program events.
  • Collaborated with other staff members to create a safe environment for the students' physical and emotional well-being.
  • Monitored student performance throughout the program duration.
  • Cultivated relationships with parents and guardians by providing regular feedback on their children's progress in the program.
  • Coordinated with school administrators regarding policy changes or updates that may affect the after-school program operations.
  • Organized recreational activities such as sports tournaments or arts and crafts sessions.
  • Implemented behavior management techniques to maintain a positive and productive program environment.
  • Managed daily program logistics, including activity scheduling, materials preparation, and space organization.

Cashier

Joshua’s Flower Shop
Long Beach, CA
01.2013 - 10.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.

Education

Diploma - Criminal Justice

UEI College - Gardena
Gardena, CA
09-2013

High School Diploma -

Long Beach Polytechnic High School
Long Beach, CA
06-2012

Skills

  • Skilled in conflict resolution
  • Security team leadership
  • Site Visits
  • Report Analysis
  • Operational effectiveness
  • Security screening
  • CCTV experience
  • Weapons Screening
  • Investigative procedures
  • Daily status reports
  • Emergency Response
  • Surveillance
  • Staff Management
  • Retail theft investigations
  • Physical Restraint Training
  • Alarm monitoring
  • Security Planning
  • Employee performance evaluation
  • Surveillance systems
  • Compliance Management
  • Loss prevention expertise
  • CCTV Monitoring
  • Security personnel training
  • Personnel Supervision
  • Security officer training
  • OSHA training
  • Relationship building and management
  • Access Control
  • Team Leadership
  • Security management
  • Policy Enforcement
  • Safety and security procedures
  • Report Generation
  • Incident Investigation
  • Employee Relations
  • Emergency Management

Timeline

Security Supervisor

Allied Universal Security Services
12.2022 - 07.2023

Security Officer

Securitas Security
12.2019 - 12.2022

Cashier

Chevron
01.2019 - 12.2019

Daily Porter

Rolling Hills Country Club
06.2018 - 08.2019

Loss Prevention Specialist

Ross Dress for Less
07.2016 - 02.2018

Cashier

Chik-Fil-A
04.2015 - 02.2016

Security Officer

Blackhawk
10.2014 - 12.2017

After-School Program Leader

ICES Before & After School Program
06.2013 - 09.2015

Cashier

Joshua’s Flower Shop
01.2013 - 10.2014

Diploma - Criminal Justice

UEI College - Gardena

High School Diploma -

Long Beach Polytechnic High School

Similar Profiles

  • Majid Yousaf

    Majid YousafMajid Yousaf

    Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services

  • Jose Fernando Diaz

    Jose Fernando DiazJose Fernando Diaz

    GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services

  • Tracy Applewhite

    Tracy ApplewhiteTracy Applewhite

    Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security

  • Sheila Kuper

    Sheila KuperSheila Kuper

    Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services

  • Terance Kissel

    Terance KisselTerance Kissel

    Barista at Trung Nguyen E-CoffeeBarista at Trung Nguyen E-Coffee

CREATE PROFILE
Rocio Ramos