Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocio Reilly

Casselberry, Maitland,FL

Summary

Dependable, talented, hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

20
20
years of professional experience

Work History

Account Support Coordinator

Soligent
11.2021 - 02.2024
  • Pivotal part of Sales and Sales Operations team with mission to facilitate smooth quote and order transaction.
  • Entering sales orders, building customer cases, and updating customer case files using NetSuite and following established guidelines and procedures
  • Communicating changes on orders to all necessary departments including: Credit, Financing, Planning/Purchasing and Logistics
  • Maintaining and updating account information in NetSuite
  • Escalating unresolved customer issues to management according to established escalation procedures and timelines
  • Acting liaison between customers and all other departments
  • Providing timely resolution of customer complaints, concerns, and inquires
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
  • Improved team productivity with regular communication and progress updates, fostering collaborative work environment.

Sales Support Coordinator 1

Spectrum
12.2020 - 11.2021
  • Interacting with both internal and external customers to process customer orders
  • Administrative, Customer Operations, Order Fulfillment/Management Sales
  • Resolve outstanding order issues
  • Responsible for reporting, administration, and project management for assigned Sales team
  • Responsible for managing all logistics related to day-to-day office activities and meetings
  • Facilitate installation of sales by assisting sales executives with proper order follow, issue identification, escalations and proactively following up with other departments.

Office Administration/Convention Coordinator

Persona Medical
07.2018 - 03.2020
  • Create system of organization for accounts and payments
  • Maintain budget and summary of all financial activities for accounting
  • Expertly managed various event details such as venue, lodging, and expenses
  • Event planning and management – Understood requirements for each event
  • Maintained a schedule of appointments, meetings, and travel arrangements for staff.
  • Coordinated successful conventions by overseeing logistics, vendor relations, and event promotion.
  • Managed budgets effectively, allocating resources to maximize event impact and return on investment.
  • Identified potential sponsorship opportunities, securing financial support from relevant organizations and businesses.
  • Coordinated schedules and timelines for events.

Project Manager/Credit Analyst/Retention

Sunshine Coaching Services
11.2012 - 05.2018
  • Maintain and develop relationships with clients for account retention
  • Process reports and enter client data through client correspondence
  • Managed and assisted clients with account maintenance
  • Created and retained past and present client documentation
  • Analyze Credit data and financial information on client's credit report
  • Dispute techniques to improve credit with Credit Reporting Agencies
  • Bank communication through 3rd party interactions with customer
  • Negotiate payment plans and interest rates with banks for customer.
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Executive Assistant

GTX
02.2010 - 02.2015
  • Prepared and presented reports to entire team
  • Organized, filed, and retrieved correspondence emails/important documents
  • Assisted management and development of various employees
  • Researched and developed opportunities for client retention
  • Coordinated meeting and event calendars
  • Managed meeting and travel arrangements.

Apartment Leasing Consultant

Palm Bay Apartments
03.2008 - 02.2010
  • Used housing database systems to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation
  • Assisted with office organization and maintained organized resident files
  • Ensured completed lease agreements were in accordance with state and local rental laws and thoroughly educated residents on required stipulations in agreements
  • Assisted in development of marketing plans, Internet and print advertisements
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Account Collector/Collections

Southern Management Systems
02.2004 - 04.2007
  • Followed FDCPA to maintain company standards regarding collection process
  • Contacted previous tenants regarding past due accounts and initiated action to collect on delinquent accounts owed to client
  • Evaluated all customer accounts and resolved moderate and complex problems independently
  • Assisted debtors with short term and long-term expectations through negotiations
  • Contacted debtors and organized payments/settlement.
  • Improved client payment rates by proactively contacting debtors and negotiating repayment plans.
  • Reduced outstanding account balances through diligent follow-up with clients and establishing clear communication channels.
  • Enhanced account recovery efforts by researching debtor information and utilizing various collection strategies.
  • Utilized strong negotiation skills to maximize returns on delinquent accounts without jeopardizing customer relationships.

Education

Bachelors of Science in Health Management - Business Administration And Management

University of Phoenix
Orlando, FL
12.2024

Skills

  • Consulting
  • Contract/Project/Database Management
  • Business Administration
  • Administrative Leadership
  • Meeting Coordination
  • CRM Software
  • NetSuite
  • Team Oversight
  • Negotiation
  • Strategic Planning
  • Scheduling and Calendar Management
  • Event Coordination
  • Contract Negotiation
  • Business Development
  • Customer Service
  • Relationship Building
  • Project Assistance and Support
  • MS Office
  • Office Administration
  • Expense Reporting
  • Data Entry
  • Clerical Support
  • Spreadsheet Management
  • Research
  • Computer Proficiency
  • Multi-Task Management
  • Internet Research
  • Problem-Solving
  • Strong Interpersonal Skills

Timeline

Account Support Coordinator

Soligent
11.2021 - 02.2024

Sales Support Coordinator 1

Spectrum
12.2020 - 11.2021

Office Administration/Convention Coordinator

Persona Medical
07.2018 - 03.2020

Project Manager/Credit Analyst/Retention

Sunshine Coaching Services
11.2012 - 05.2018

Executive Assistant

GTX
02.2010 - 02.2015

Apartment Leasing Consultant

Palm Bay Apartments
03.2008 - 02.2010

Account Collector/Collections

Southern Management Systems
02.2004 - 04.2007

Bachelors of Science in Health Management - Business Administration And Management

University of Phoenix

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Rocio Reilly