Rocio Rocha
Sunland Park,NM
Summary
Driven Financial Representative and Photo Manager with a proven track record at World Finance and Lifetouch School Photography by Shutterfly. Excelled in client servicing and project management, driving growth and exceeding customer expectations. Skilled in building relationships and developing teams, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Financial Representative
World Finance
09.2021 - 06.2024
- Met with customers to assess needs, financial status, and eligibility.
- Created and implemented business and marketing plans to drive growth.
- Handled incoming payments and outgoing disbursements.
- Prepared contracts and related documentation according to strict standards.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Collected on past due accounts to help with deliquency.
Photo Manager
Lifetouch School Photography by Shutterfly
08.2012 - 06.2020
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Worked closely school staff on student data to insure picture day goes as planned.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
GED -
Santa Teresa High School
Santa Teresa, NM11.1999
Skills
- Client servicing
- Continuous professional development
- Project Management
- Appointment Scheduling
- Customer Service
Timeline
Financial Representative
World Finance
09.2021 - 06.2024
Photo Manager
Lifetouch School Photography by Shutterfly
08.2012 - 06.2020
GED -
Santa Teresa High School
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