Rocio Rodriguez
San Diego,CA
Summary
Accomplished Prenatal Case Manager with a proven track record at Family Health Center of San Diego, enhancing client satisfaction and outcomes through expert case management and problem-solving skills. Excelled in developing comprehensive care plans, demonstrating exceptional case documentation abilities and empathy, significantly improving client health and well-being.
Overview
22
22
years of professional experience
Work History
Prenatal Case Manager
Family Health Center of San Diego
San Diego, CA
04.2000 - 01.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Increased client satisfaction through diligent follow-up and personalized support.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
Case Manager of Breast, Pelvic Cancer Program
Family Heath Center of San Diego
San Diego, CA
04.1997 - 04.2000
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Patient Service Representative
Family Health Center of San Diego
San Diego, CA
03.1993 - 06.1997
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
Medical Terminology -
Grossmont Adults School
1550 Melody Lane El Cajon Ca 9201906.2002
GED -
Cesar E. Chávez Continuing Education
San Diego, CA04.2000
Skills
- Problem-solving
- Case management
- Case documentation
- Bilingual in English and Spanish
Timeline
Prenatal Case Manager
Family Health Center of San Diego
04.2000 - 01.2015
Case Manager of Breast, Pelvic Cancer Program
Family Heath Center of San Diego
04.1997 - 04.2000
Patient Service Representative
Family Health Center of San Diego
03.1993 - 06.1997
Medical Terminology -
Grossmont Adults School
GED -
Cesar E. Chávez Continuing Education