Rocio Rodriguez
San Diego,CA
Summary
Accomplished Prenatal Case Manager with a proven track record at Family Health Center of San Diego, enhancing client satisfaction and outcomes through expert case management and problem-solving skills. Excelled in developing comprehensive care plans, demonstrating exceptional case documentation abilities and empathy, significantly improving client health and well-being.
Overview
22
22
years of professional experience
Work History
Prenatal Case Manager
Family Health Center of San Diego
04.2000 - 01.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Increased client satisfaction through diligent follow-up and personalized support.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
Case Manager of Breast, Pelvic Cancer Program
Family Heath Center of San Diego
04.1997 - 04.2000
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Patient Service Representative
Family Health Center of San Diego
03.1993 - 06.1997
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
Medical Terminology -
Grossmont Adults School
1550 Melody Lane El Cajon Ca 9201906.2002
GED -
Cesar E. Chávez Continuing Education
San Diego, CA04.2000
Skills
- Problem-solving
- Case management
- Case documentation
- Bilingual in English and Spanish
Timeline
Prenatal Case Manager
Family Health Center of San Diego
04.2000 - 01.2015
Case Manager of Breast, Pelvic Cancer Program
Family Heath Center of San Diego
04.1997 - 04.2000
Patient Service Representative
Family Health Center of San Diego
03.1993 - 06.1997
Medical Terminology -
Grossmont Adults School
GED -
Cesar E. Chávez Continuing Education
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