ROCIO ROSARIO
Ozone Park,United States
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Fluent in English and Spanish.
Overview
12
12
years of professional experience
Work History
Administrator Assistant
ENT and Allergy Associates
2020.11 - 2024.01
- Confirm if test results are available for patients to review with the doctor
- Facilitated communication between departments by acting as a liaison for interdepartmental requests and updates.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Provide HIPPA guidelines and CDC guidelines
- Work with NextGen software
- Work with all Microsoft programs
- Keep track of time sheets and minor payroll duties
- Interview for hiring purposes
- Confirm insurance, request approval for referrals or procedures
- Register patients
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Prepared travel expense and reports to submit for manager's approval.
Customer Service Rep.
Time Warner Cable
2015.08 - 2020.11
- Call center
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Supervise a team of 13 or more when coverage is needed
- Approve timecards
- Data Entry.
Assistant Manager
FM TAX SERVICE CENTER INC.
2012.01 - 2015.08
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Typing, preparing and collating reports
- Authorized letter for traveling
- Handled immigration papers, divorce papers and did bookkeeping
- Did interviews for hiring process
- Payroll tracked time sheets.
Education
Bachelor of Science - Criminal Justice
Post University
12.2024
Skills
- Bilingual: English/Spanish
- Computer literate: Work extremely well with MS Word, MS Office, MS Excel, WordPerfect, and Power Point
- Excellent work ethics- able to work with various people from diverse cultural backgrounds.
- Outstanding attention to detail
- Kronos, SAP, ADP, ISOLVE, People Soft, oracle Problem Solving
- Meeting planning
- Office Management
- Travel Arrangements
- Customer and client relations
- Customer Engagement
- Scheduling appointments
- Verbal Communication
Timeline
Administrator Assistant
ENT and Allergy Associates
2020.11 - 2024.01
Customer Service Rep.
Time Warner Cable
2015.08 - 2020.11
Assistant Manager
FM TAX SERVICE CENTER INC.
2012.01 - 2015.08
Bachelor of Science - Criminal Justice
Post University
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