Rocio Ruiz
Claremont,CA
Summary
Dynamic social worker with expertise in psychosocial assessments and case management at Pomona Del Sol ADHC. Proven ability to enhance patient outcomes through compassionate client advocacy and effective crisis intervention. Skilled in developing individualized care plans and fostering multidisciplinary collaboration, ensuring access to vital community resources for diverse populations.
Overview
22
22
years of professional experience
Work History
Social Worker
Pomona Del Sol ADHC
Pomona, CA
08.2022 - Current
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Organized clinical documentation, treatment plans, and referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Collaborated with medical professionals to advocate for the unique psychosocial needs of each patient within a holistic care approach.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Conducted comprehensive needs assessments for patients to facilitate access to necessary medical and social services.
- Improved patient outcomes by developing personalized care plans in collaboration with healthcare teams.
- Increased patient satisfaction by providing emotional support and counseling to patients and their families.
- Developed partnerships with local nonprofits to expand available resources for patient support services.
- Conducted training sessions for new social workers, enhancing team's overall competency and care quality.
- Increased awareness of mental health resources, guiding patients to appropriate services for additional support.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Developed partnerships with community organizations to expand services and referrals.
- Conducted in-home visits to provide supportive services.
- Completed psychosocial evaluations and needs assessments.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
Program Assistant
Orange County Head Start, Inc.
Santa Ana, CA
06.2003 - 05.2013
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of enrollment and associated activities.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Collaborated with external partners to expand program reach and impact.
- Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
- Increased program funding by preparing detailed grant applications and effectively showcasing program impacts.
- Conducted research on industry trends to inform program improvements and innovation.
- Streamlined administrative processes, significantly reducing paperwork turnaround time.
- Implemented new registration system for program events, resulting in smoother participant sign-up processes.
- Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Bachelor of Arts - Social Work
California State University, Los Angeles
Los Angeles, CA12-2022
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Efficient under pressure
- Attention to detail
- Self-awareness
- Multidisciplinary team collaboration
- Cooperative
- Analytical thinking
- Crisis intervention
- Risk assessment
- Intervention planning
- Case documentation
- Client confidentiality
- Empathy building
- CPR, first aid, AED
- Client documentation
- Crisis intervention techniques
- Client needs assessment
- Case needs assessments
- Child welfare expertise
- Confidential case documentation
- Referrals and networking
- Family case management
- Community resources
- Child development
- Data collection and management
- Community referrals
- Solution-based interventions
- Individual and group counseling
- Behavioral management
- MS office
- Capacity building
- Service planning
- Staff development
- Psychosocial assessment
- Life skills development
- Mandatory reporting procedures
- Domestic violence training
- Life skills counseling
- Emergency response training
- Psychosocial assessments expert
- Discharge planning
- Educational support
- FLUENT IN Spanish
- Biopsychosocial assessments
- Shelter arrangements
- Medicare and medicaid applications
- Elder care
- Disability support
- Mood disorders
- Psycho-social assessments
Languages
Spanish
Full Professional
Timeline
Social Worker
Pomona Del Sol ADHC
08.2022 - Current
Program Assistant
Orange County Head Start, Inc.
06.2003 - 05.2013
Bachelor of Arts - Social Work
California State University, Los Angeles