Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROCIO RUIZ

West Palm Beach,FL

Summary

Proven team leader and effective communicator, adept in data entry and bilingual support, demonstrated through a 12% customer base growth at Macy's. Excelled in roles requiring the ability to handle complex customer inquiries and transactions with precision. Skilled in leveraging strong verbal skills and organizational abilities to enhance team performance and customer satisfaction.

Overview

28
28
years of professional experience

Work History

Retail Customer Service

Macy's
08.2000 - 07.2004
  • Entered details such as payments, account information and call logs into the computer system.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Worked directly with clients to achieve sales goals.
  • Copied, logged and scanned supporting documentation.
  • Responded to customer requests via telephone and email.
  • Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships.

Cashier Customer Service

Publix Super Market at Polo Grounds Mall
07.1997 - 08.2000
  • Cleaned and organized the store, including the checkout desk and displays.
  • Followed up with customers each week to verify that they were satisfied with purchases.
  • Described product to customers and accurately explained details and care of merchandise.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Answered an average calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Placed special merchandise orders for customers.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Worked night and weekend shifts during holiday season
  • Directed calls to appropriate individuals and departments.

Retail Sales Asociate

Nordstrom
06.2025 - 08.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Education

Associate of Applied Science - Business Office Diploma

Florida Caree College
West Palm Beach, FL
11-2018

Skills

  • Team leadership
  • Skilled in Bilingual
  • Public speaking
  • Extremely organized
  • Data entry 
  • Materials preparation
  • Inspection reviews
  • Strong verbal communication
  • Document scanning
  • Powerful negotiator
  • Materials preparation
  • Product testing

Timeline

Retail Sales Asociate

Nordstrom
06.2025 - 08.2025

Retail Customer Service

Macy's
08.2000 - 07.2004

Cashier Customer Service

Publix Super Market at Polo Grounds Mall
07.1997 - 08.2000

Associate of Applied Science - Business Office Diploma

Florida Caree College

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