Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocio Salazar

Ventura,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Manager

Salazar Gardening
11.2010 - Current
  • Design garden and landscape designs and sent bids. Meeting with customers for gardening and landscaping estimates. Preparing and sending out customer invoices. Depositing checks and keeping track of customers accounts. Maintaining business banking account.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication in English and Spanish, and ensuring high-quality service delivery.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.

Front of Store Team Lead/Cashier

Target
07.2017 - 09.2023
  • Trained new team members, fostering a positive work environment and promoting teamwork.
  • Helped customers by answering questions and helping them with their complaints.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Collaborated with other departments to develop cross-functional solutions for operational challenges.
  • Maintained a clean, organized store environment to enhance customer shopping experiences and promote safety standards.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.

Manager

Starbucks
01.2007 - 10.2010
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Operated cash register and prepared drinks for customers.
  • Answered phones and keep an exceptional line of communication between customers and team members.

Education

High School Diploma -

Royal High School
Simi Valley, CA
06.2007

Skills

  • Strategic Planning
  • Expense Tracking
  • Business Administration
  • Workforce Management
  • Contract Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Time Management
  • Team Leadership
  • Business Planning
  • Customer Service
  • Effective Communication
  • Problem-solving abilities
  • Documentation And Reporting
  • Written Communication
  • Team Collaboration
  • Task Prioritization
  • Time management abilities

Timeline

Front of Store Team Lead/Cashier

Target
07.2017 - 09.2023

Manager

Salazar Gardening
11.2010 - Current

Manager

Starbucks
01.2007 - 10.2010

High School Diploma -

Royal High School

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Rocio Salazar