Rocio Sena rodriguez
South Amboy,NJ
Summary
Dynamic professional with a proven track record at Vira Insight, elevating inventory management and customer service standards. Excelled in leveraging SAP and CRM software to streamline operations, achieving a promotion within 3 months due to outstanding performance. Skilled in strategic planning and team leadership, consistently delivering high-quality outcomes and fostering client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Agent/Receiving Coordinator
Veeco
Somerset, NJ
01.2018 - Current
- Responsible for receiving incoming Material, unloading and verifying Material
- Prepared and Labeled all incoming shipments
- Responsible for posting inventory transactions into SAP
- Communicated with Buyers and Vendors Via Email and Telephone
- Responsible for Creating and Shipping Sales orders
- Entered Large amount of data into Excel
- Trained new employees on SAP software and other processes
Lead Inventory Control Coordinator
Vira Insight
Perth Amboy, NJ
01.2016 - 01.2018
- Assisted Sales Representatives with knowledge of product placement in the stockroom
- Entered a large amount of data into the System, making inventory adjustments and changes
- Responsible for administrative tasks to support daily business operations
- Handle inbound calls from buyers, vendors and customers
- Demonstrated organizational skills by cross training and providing backup for other customer service representatives
- Promoted to Lead Inventory Coordinator after 3 months due to impeccable job performance
- Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
- Train new employees on CRM software to deliver high-quality customer service
Office Clerk/Buyer
Kennedy International
Oldbridge, NJ
01.2015 - 01.2016
- Responsible for entering payments and processing credit cards transactions
- Customer service support/Recordkeeping
- Negotiated prices with vendors and suppliers
- Responded to customers' inquiries via chat, emails
- Maintained Files to ensure they were accurate and accessible for other employees
Education
BS - Business Administration
Berkeley College
Woodland Park, New Jersey01.2019
Skills
- Computer Proficient
- Data entry
- Machine Learning
- Client Interaction
- Team Leadership
- Strategic Planning
- Microsoft Office
- Record keeping
- CRM
- Powerpoint
- Epicor
- SAP
- MS Excel
- Google Sheets
- MS Office
Websites
Languages
Spanish
Professional
Certification
- January 2025
Substitute Teaching Certification
Timeline
Customer Support Agent/Receiving Coordinator
Veeco
01.2018 - Current
Lead Inventory Control Coordinator
Vira Insight
01.2016 - 01.2018
Office Clerk/Buyer
Kennedy International
01.2015 - 01.2016
BS - Business Administration
Berkeley College
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