Rocio Soto
Salinas,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Driven and personable professional with positive, upbeat approach to sales and customer service.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Sales Assistant
Rubio Mortgage Group
01.2020 - Current
Senior Bank Teller
Union Bank
12.2011 - 06.2015
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
- Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Increased sales of bank products by proactively identifying customer needs and offering tailored solutions.
- Collaborated with team members to continually improve processes and enhance overall branch performance.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
Suspended Billing Representative /Customer Service Representative
Apria Healthcare
01.2007 - 02.2010
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Stayed current on industry trends, regulatory changes, and best practices related to healthcare billing processes to inform decision-making within the team setting.
- Collaborated with cross-functional teams to identify and resolve system issues impacting billing accuracy.
- Ensured proper documentation was maintained for all suspended billing activities, aiding in future audits and reviews.
- Served as a trusted resource within the department, regularly fielding questions from colleagues seeking guidance on billing-related issues.
- Maintained compliance with company policies and procedures while processing suspended billing transactions.
- Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
- Improved customer satisfaction by consistently resolving issues in a timely and professional manner.
Bank Teller
Wells Fargo
03.2005 - 10.2006
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Youth Leader
YMCA
03.2004 - 03.2005
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Organized group activities and outings for youth and led weekly Bible study meetings.
Retail Sales Associate
New York & Company
11.2004 - 01.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Clerical Assistant
Salinas Toyota
06.2001 - 06.2003
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Arts -
Hartnell College
Salinas, CA 01.2004 - 06.2006
High School Diploma -
Everett Alvarez High School
Salinas 08.1999 - 06.2003
Skills
- Patience and tolerance
- Professionalism and integrity
- Goal-oriented mindset
- Cash handling expertise
- Advanced problem solving
- Sales and Cross-selling
- Team leadership experience
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Administrative Sales Assistant
Rubio Mortgage Group
01.2020 - Current
Senior Bank Teller
Union Bank
12.2011 - 06.2015
Suspended Billing Representative /Customer Service Representative
Apria Healthcare
01.2007 - 02.2010
Bank Teller
Wells Fargo
03.2005 - 10.2006
Retail Sales Associate
New York & Company
11.2004 - 01.2005
Youth Leader
YMCA
03.2004 - 03.2005
Associate of Arts -
Hartnell College
01.2004 - 06.2006
Clerical Assistant
Salinas Toyota
06.2001 - 06.2003
High School Diploma -
Everett Alvarez High School
08.1999 - 06.2003
Similar Profiles
Jeff PaolucciJeff Paolucci
Principal at Paolucci Mortgage Group / Caliver Beach MortgagePrincipal at Paolucci Mortgage Group / Caliver Beach Mortgage
Christine Lynn IandoloChristine Lynn Iandolo
Senior Loan Processor at All Service Mortgage bought out Prospect Mortgage GroupSenior Loan Processor at All Service Mortgage bought out Prospect Mortgage Group
Polly CruzPolly Cruz
Senior Mortgage Loan Originator at DG Pinnacle /Encompass Mortgage Services /Paramount Residential Mortgage GroupSenior Mortgage Loan Originator at DG Pinnacle /Encompass Mortgage Services /Paramount Residential Mortgage Group