Rocio Torres Gonzalez
Sales
Sunnyvale,CA
Summary
Dynamic professional with over 4+ years of customer service experience, excelling in greeting guests and managing front-of-house operations. Demonstrates proven abilities in scheduling, multitasking, and maintaining welcoming, secure environments. Brings solid experience from food service and retail to deliver exceptional, personalized service in fast-paced settings. And work field sales with AiP company that works with nonprofit organization.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Associate
Anything Is Possible
12.2025 - Current
- field sales
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering more information and details about the nonprofit organization and services.
- Achieved self goals, consistently by implementing effective sales strategies and maintaining a high level of product knowledge and having a strong work ethic
- Assessed customer needs and utilized suggestive selling techniques to drive sales and enforced the knowledge of rebottle the situation if is possible.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our nonprofit organization offerings.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Educated clients on current events and what the nonprofit organization is about and using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the industry.
- Handled card electronically transactions efficiently while adhering to company handling policies, ensuring accuracy in all financial security.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of nonprofit organizations sales, payment policies and security standards.
- Managed efficient card register operations direct on the tablet. And calling the organization to confirm that they’re real clients and for the clients to understand the significants of their help to the organization.
- Created inviting environment for customers by maintaining positive energy, enthusiastic, and warming environment reflecting the organization and cleanliness around us.
- Performed card transactions to complete customer donation help for the charity for the kids.
- Use sheet factors and us the knowledge of the organization to close the client.
- Is the 5 step System I. P. SS. C. R.
- Use the rebottle cycled S. A. AP. RI.
- Use your 3 R’s
- Ensure the security that there information is Cryptid like Amazon we don’t safe anything.
- Close with S.E.E
- Never let your self discourage always stay positive and speak positive.
Front of House
Flagship Inc
02.2023 - 09.2024
- Greeted and welcomed customers, ensuring a positive first impression and friendly atmosphere
- Assisted customers with directions, carrying trays, and answering questions to enhance their experience
- Maintained cleanliness and organization of the front of house and dining areas
- Restocked supplies and utensils to ensure readiness for guests and staff
- Prepared food for deli and salad bar, supporting efficient food service operations
- Built and maintained main line signage and organized utensils for easy access
- Trained new employees on customer service standards and operational procedures
- Supported other divisions and locations as needed, demonstrating flexibility and teamwork
- Closed and cleaned stations, ensuring a safe and presentable environment after hours
Ride Associate
California's Great America
03.2024 - 06.2024
- Operated rides while greeting guests and ensuring a welcoming environment
- Monitored guest safety and provided clear directions at entrances and exits
- Assisted guests with questions and provided information about park attractions
- Maintained cleanliness of ride areas and responded promptly to any incidents
- Checked guest eligibility for rides, ensuring compliance with safety standards
Cashier/Cook
In-N-Out Burger
03.2021 - 10.2022
- Provided prompt and friendly customer service at the register and drive-thru
- Assisted customers with orders and answered questions about menu items
- Maintained cleanliness of dining and restroom areas for a welcoming environment
- Prepared fresh ingredients and assembled food orders efficiently
- Restocked supplies and maintained organized workstations
- Supported team members by multitasking between cashier, food prep, and cleaning duties
Ride Associate
California's Great America
06.2013 - 06.2014
- Operated rides while greeting and assisting guests to ensure a positive experience
- Checked guest safety and provided directions at ride entrances and exits
- Responded to guest inquiries and provided information about park attractions
- Maintained cleanliness of ride areas and responded to any incidents promptly
- Ensured guests met safety requirements for ride participation
Education
Medical office assistant - certification
Los Altos adult education
Mountain View, CA12.2015
High School Diploma -
Fremont High School
Sunnyvale, CA06.2012
Skills
Customer service
Certification
Driver's License
Strong Work ethic
- Determine
- Enthusiastic
- Go out and beyond / outside the box
- View it in a different perspective and try to approach with different strategies and use rebottle.
Timeline
Sales Associate
Anything Is Possible
12.2025 - Current
Ride Associate
California's Great America
03.2024 - 06.2024
Front of House
Flagship Inc
02.2023 - 09.2024
Cashier/Cook
In-N-Out Burger
03.2021 - 10.2022
Ride Associate
California's Great America
06.2013 - 06.2014
Medical office assistant - certification
Los Altos adult education
High School Diploma -
Fremont High School