ROCIO URENA
Vista
Summary
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Overview
4
4
years of professional experience
Work History
IHSS Care Provider
IHSS
Oceanside
06.2024 - 04.2025
- Troubleshot unexpected issues or changes in client conditions, adapting care plans as necessary.
- Maintained detailed records of client care, condition, progress, and concerns.
- Leveraged knowledge of basic health monitoring tools, like blood pressure cuffs and glucose meters.
- Administered medication as prescribed and maintained medication schedules.
- Handled emergency situations calmly and efficiently until medical personnel arrived.
- Monitored client health by observing physical and mental conditions, and reporting changes.
- Demonstrated patience, resilience, and compassion in challenging caregiving situations.
- Administered medications in alignment with care plan and physicians' orders.
Direct Support Professional
Merakey
San Marcos
05.2024 - 06.2024
- Delivered personal care and support aligned with individual support plans.
- Adjusted communication level and technique to meet needs of various individuals.
- Handled challenging behaviors using proven deescalation strategies.
- Provided sensory and social stimulation to program individuals under the direction of recreational therapists.
- Participated in staff meetings and in-service trainings to stay aware of new company developments and protocols.
- Observed individuals for changes in health or behavior.
- Documented care plan changes and other personal data.
- Developed strong rapport with clients through empathetic communication and attentive service.
Residential Counselor / Supervisor
Casa De Amparo
San Marcos
07.2021 - 05.2024
- Oversee house schedules, programs and daily routines and supervised residents during outings and appointments.
- Maintained case notes and documented critical incidents.
- Provided culturally competent services, working with individuals from diverse backgrounds.
- Maintained accurate records of resident interactions, incidents, and progress notes.
- Led team meetings to discuss resident welfare, operational issues, and improvements in service delivery.
- Managed crisis situations by providing immediate support and coordinating with emergency services when necessary.
- Built and established rapport based on confidence and mutual respect with residents.
- Participated in regular trainings and meetings to improve skills.
Education
CERTIFICATE - MEDICAL OFFICE SPECIALIST
UEI College
Oceanside, CA05.2021
HIGH SCHOOL DIPLOMA -
Redlands East Valley High
Redlands, CA06.2006
Skills
- Mental health understanding
- Childcare experience
- Communication skills
- Multitasking capacity
- Adaptability and flexibility
- Teamwork and collaboration
- Client records management
- Filing and data archiving
Languages
- Spanish, Bilingual
- ASL, Beginner (A1)
Internship
Internship, For my Medical Office Specialist Course, I did internship at locate Clinic in Vista, CA.
Timeline
IHSS Care Provider
IHSS
06.2024 - 04.2025
Direct Support Professional
Merakey
05.2024 - 06.2024
Residential Counselor / Supervisor
Casa De Amparo
07.2021 - 05.2024
CERTIFICATE - MEDICAL OFFICE SPECIALIST
UEI College
HIGH SCHOOL DIPLOMA -
Redlands East Valley High