Rocio Valle
Moss Beach,CA
Summary
Born and raised in Half Moon Bay CA. I have very good communication skills as well as technical, Excited to learn and grow more as a human being with new opportunities.
Overview
12
12
years of professional experience
Work History
Banker
Tri Counties Bank
02.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Relationship Banker
Bank of America
04.2023 - 02.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Teller/Customer Service
Tri Counties Bank
02.2021 - 02.2023
- Ive been in banking for years as a teller, my current tasks are helping customerd with there banking needs
- For example, deposits cash or check, give account balances and help with there account questions
- Also experience with wires and making cashiers checks.
Machine Operator/Assembler
MORPHEUS LLC
04.2017 - 12.2020
- I Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste
- Set up and operated machines such as HAAS CL1 to create high-quality Plastic products
- Documented daily production data and submitted accurate, timely logs to keep management up to date on activities
- Adjusted controls to change machine settings, reducing errors of finished products
- Helped with administrative work including production planning
- Familiar with Quick books online as well as Word and
- Exel.
Machine Operator
Access Surgical Innovations
06.2014 - 03.2017
- Monitored machines in operation to detect malfunctions and identify product defects.
- Made appropriate offset corrections for tool wear, broken tools and casting variations.
- Set up and operated machines.
Retail Sales Associate
Luz luna Imports
12.2012 - 06.2014
- Processed payments and maintained accurate drawers to meet financial targets.
- Bagged, wrapped and packaged purchases according to customer needs.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Provided every customer with professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
GED -
Pilarcitos High Shool Half
Moon, CA06.2011
Skills
- Customer service, Bilingual, Communication skills, Microsoft word, Computer literacy
- Self-Directed Work
Timeline
Banker
Tri Counties Bank
02.2024 - Current
Relationship Banker
Bank of America
04.2023 - 02.2024
Teller/Customer Service
Tri Counties Bank
02.2021 - 02.2023
Machine Operator/Assembler
MORPHEUS LLC
04.2017 - 12.2020
Machine Operator
Access Surgical Innovations
06.2014 - 03.2017
Retail Sales Associate
Luz luna Imports
12.2012 - 06.2014
GED -
Pilarcitos High Shool Half
Similar Profiles
Michele UrrutiaMichele Urrutia
Personal Banker 2 at Tri Counties BankPersonal Banker 2 at Tri Counties Bank
David ThurberDavid Thurber
Vice President - Branch Manager at Tri Counties BankVice President - Branch Manager at Tri Counties Bank
Lilibeth KhanLilibeth Khan
Assistant Branch Manager at Tri Counties BankAssistant Branch Manager at Tri Counties Bank
Susana BravoSusana Bravo
Executive Assistant & Building Manager at Tri Counties BankExecutive Assistant & Building Manager at Tri Counties Bank
Angela EkbergAngela Ekberg
Girl Scout Troop Leader at Girl Scouts Of Northern CaliforniaGirl Scout Troop Leader at Girl Scouts Of Northern California