Rocio B. Romero M.
Houston
Summary
Ability to work in a team, under pressure, and to achieve objectives, seeking opportunities to contribute my knowledge and experience, developing my professional skills and being open to learning. Experience in the administrative and accounting fields gives me the ability to manage, improve, and redesign processes to enhance organizational performance.
Overview
19
19
years of professional experience
Work History
Process Improvement Analyst
REGIONAL EDUCATION DIRECTORATE OF METROPOLITAN LIM
05.2016 - 03.2020
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Increased efficiency and team performance by implementing actionable process improvements.
- Led workshops aimed at fostering a culture of continuous improvement among team members.
Process Improvement Analyst
PERUVIAN DEPARTMENT OF EDUCATION
05.2015 - 02.2016
- Established metrics-driven performance management systems to drive accountability and results-oriented behavior among team members.
- Enhanced customer satisfaction levels with streamlined processes that reduced response times and improved service quality.
- Conducted thorough assessments of existing processes using tools such as value stream mapping, process flow diagrams, and root cause analysis.
Assistant Medical Director
INSTITUTE OF GYNECOLOGY AND REPRODUCTION S.A.
09.2008 - 10.2011
- Optimized workflows within the department by implementing efficient scheduling systems that maximized productivity while remaining cognizant of staff workload balance.
- Oversaw regulatory compliance efforts within the department, successfully passing all inspections without incident.
- Championed continuing education programs for medical staff members to stay current on industry best practices.
- Streamlined clinical operations for improved efficiency and reduced wait times for patients.
- Evaluated and updated hospital policies to ensure alignment with best practices in healthcare management and patient care.
Pharmacy Manager
INSTITUTE OF GYNECOLOGY AND REPRODUCTION S.A.
01.2001 - 05.2008
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
Education
Bachelor of Business Administration - Business Administration
Ricardo Palma University
5440 Alfredo Benavides Avenue, Santiago De Surco, Skills
- Customer experience
- Team collaboration
- Operational excellence
- Recordkeeping skills
- Project leadership
- Demand forecasting
- Workflow improvements
- Process mapping
- Process automation
- Process optimization
- Maintaining records
Timeline
Process Improvement Analyst
REGIONAL EDUCATION DIRECTORATE OF METROPOLITAN LIM
05.2016 - 03.2020
Process Improvement Analyst
PERUVIAN DEPARTMENT OF EDUCATION
05.2015 - 02.2016
Assistant Medical Director
INSTITUTE OF GYNECOLOGY AND REPRODUCTION S.A.
09.2008 - 10.2011
Pharmacy Manager
INSTITUTE OF GYNECOLOGY AND REPRODUCTION S.A.
01.2001 - 05.2008
Bachelor of Business Administration - Business Administration
Ricardo Palma University
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