Work History
Summary
Education
Skills
References
Timeline
AdministrativeAssistant
ROCIO ESTEFANY  PENA PALACIOS

ROCIO ESTEFANY PENA PALACIOS

Compton,CA

Work History

Seguranza de vida

Los Angeles Police Department
Los Angeles, California
10.2025 - Current
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Negotiated terms of policy with clients to ensure maximum benefit for both parties.
  • Analyzed client portfolios to determine best investment opportunities.
  • Maintained records of client information, including policies and payment history.
  • Exceeded company sales goals for new policies.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Reviewed existing contracts to make sure they are compliant with state regulations.
  • Developed marketing strategies to compete with other individuals or companies selling insurance.
  • Prepared and delivered presentations on life insurance products to groups and individuals.
  • Analyzed clients' financial situations to propose solutions that align with their long-term goals.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Provided death benefits by delivering policy proceeds and reassessing client needs.
  • Evaluated current financial situation of clients before recommending any policy changes.
  • Obtained underwriting approval by completing application for coverage.
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Calculated premiums and established payment methods.
  • Educated clients on various types of life insurance policies available in the market.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Prepared quotes for prospective customers based on their individual needs.
  • Provided personalized service to clients by phone, email, or in-person meetings.
  • Engaged in networking activities to build relationships within the community effectively.
  • Provided support during policy renewals and updates for existing clients.
  • Participated in training sessions to learn about industry regulations and compliance standards.
  • Assisted clients in understanding life insurance policy options and benefits.
  • Conducted needs assessments to determine appropriate insurance solutions for clients.
  • Upsold products to policyholders and potential new clients.

Summary

Dynamic sales professional with a proven track record in exceeding company goals. Expertise in client relationship management and regulatory compliance, driving increased customer satisfaction and loyalty. Adaptable professional with strong expertise in client needs assessment and policy recommendation. Known for delivering impactful presentations and ensuring compliance with state regulations while fostering long-term client relationships. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Education

High School Diploma -

OPTION FOR YOUTH
Los Angeles, CA
06-2022

Skills

  • Flexible and adaptable
  • Self-Directed

References

References available upon request.

Timeline

Seguranza de vida

Los Angeles Police Department
10.2025 - Current

High School Diploma -

OPTION FOR YOUTH