ROCIO NUNEZ-PEREZ
Little Rock,AR
Summary
Skilled Residential Community Manager professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
I have experience working with RealPage, Yardi, Yardi Voyager Plus (CRM Flex), CRM Knock, microsoft programs, Entrata. I like customer service and I think I could do a good job if you give me the opportunity to continue growing alongside your company. Community Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
9
9
years of professional experience
Work History
Community Manager
RPM Living
Little Rock, AR
10.2023 - 05.2024
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Built relationships with service vendors and submitted associated billing statements.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Completed lease applications and verifications, notifying prospects of results.
- Exercised direct supervision over property staff.
- Responded to customer inquiries in a timely manner.
- Created content for social media platforms to engage the community.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Community Manager
Asset Living
Little Rock, AR
06.2023 - 10.2023
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Drafted and monitored budgets for overall maintenance and operations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Assistant Property Manager
Asset Living
Little Rock, AR
05.2023 - 05.2023
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled resident complaints and expedited maintenance requests.
- Explained policies and procedures to tenants and enforced rules.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Kept records of correspondence with residents and tenants.
- Updated tenant and unit information to keep current in housing database.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled security deposit refunds.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Checked rental eligibility by following company's verification process.
- Assisting with all finance and leasing.
Residential Property Manager
Strategic Realty Management
Little Rock, AR
09.2021 - 03.2023
- Managed 122 properties and addressed all tenants' issues.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Conducted new employee training and annual performance reviews.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Exercised direct supervision over property staff.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Built relationships with service vendors and submitted associated billing statements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Drafted and monitored budgets for overall maintenance and operations.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Assistant Property Manager
Strategic Realty Management
Little Rock, AR
04.2021 - 09.2021
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled resident complaints and expedited maintenance requests.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to promote immediate resolution.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Handled security deposit refunds.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Checked common areas regularly to keep neat, clean and free of debris.
Leasing Consultant/Property Manager's Assistant
The Retreat at Sherwood / Beztak
Sherwood, AR
10.2020 - 02.2021
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Leasing Consultant
Landmark Apartments /Beztak
Little Rock, AR
09.2020 - 10.2020
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of correspondence with and from tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Experience in Yardi, Yardi Voyager Plus, Egnyte. PDF Documents.
Teacher Aid
Southwest Christian Academy
Little Rock, AR
08.2020 - 09.2020
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Supervised children and participated with children in activities.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
Shipping Clerk
PARK HILL COLLECTION LLC
Little Rock, AR
09.2015 - 04.2020
- Produced daily reports on shipments, team performance and financial numbers.
- Keep the Truck and Ground invoice up to date.
- Make the log record of each invoice day by day.
- Keep the office organized and clean.
- Print the sales tickets for each day, organize them and give them to the pickers.
- Management of the Netsuite system.
Education
Diploma - Housing Studies
The Fair Housing Academy
Online05.2021
GED -
ARTURO VELAZQUEZ
Chicago, IL06.2015
Skills
- Problem resolution
- Keep the office up to date
- Preparation of invoice
- files
- Welcome Package preparation
- Working collaboratively
- Multitasking
- Computer skills
- Experience in Market Surveys
- Flexible
- Work ethic
- Bilingual
- Well versed with Yardi, CRM and Entrata software
- Experience with Excel, PDF and Word
- Experience with Egnyte
- Property tours
- Property amenities
- Application processing
- Event planning
- Fair housing mandates
- Knowledge of leasing and market conditions
- Sales and marketing aptitude
- Sales and marketing
- Multi-family property management
- Fair Housing Mandates
- Deposits Management
- Property Management
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Community Manager
RPM Living
10.2023 - 05.2024
Community Manager
Asset Living
06.2023 - 10.2023
Assistant Property Manager
Asset Living
05.2023 - 05.2023
Residential Property Manager
Strategic Realty Management
09.2021 - 03.2023
Assistant Property Manager
Strategic Realty Management
04.2021 - 09.2021
Leasing Consultant/Property Manager's Assistant
The Retreat at Sherwood / Beztak
10.2020 - 02.2021
Leasing Consultant
Landmark Apartments /Beztak
09.2020 - 10.2020
Teacher Aid
Southwest Christian Academy
08.2020 - 09.2020
Shipping Clerk
PARK HILL COLLECTION LLC
09.2015 - 04.2020
Diploma - Housing Studies
The Fair Housing Academy
GED -
ARTURO VELAZQUEZ
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